"Good experience overall although probably wouldn’t return.
Comfortable bed, pillow menu, brilliant room, air conditioning was a blessing during the heatwave. The DJ is brilliant by the pool, really adds to the vibe. We opted for the breakfast and dinner option which were both good but not great (only few hotels do this really well).
Location wise it’s great for transport links - you’re located right in the midst of the German equivalent of Magaluf - 10 mins to airport (25 euros) and 18 minutes to Palma (27 euros)
Few things we picked up on but we didn’t let impact our stay:
WhatsApp Concierge could be better - they ignored one of my questions completely and then didn’t follow up to another.
Lunch food service quite slow.
Hairdryer not powerful enough.
Only wine and beer on offer for dinner in the buffet, you have to get the cocktails from the bar downstairs.
No drinks service at pool loungers, you just have to go up to the bar which isn’t too much of an issue but they could make way more money and provide better guest experience if they did like they do in other 5 star resorts.
Most turn down service at other 5 star hotels they put slippers next to the best and come in and freshen everything up - this didn’t happen here other than a bottle of water by the tv and they don’t wash and change sheets every day.
Guests reserve sunbeds with towels and then wander off for hours - the pool staff should monitor and remove unused towels for the best sun lounger location."
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