Search Palaces in Ninh Binh

"Our hotel experience didn’t start off great. After 9 hours of travel, we arrived really excited,mainly because we had booked this resort for the rooftop pool. Unfortunately, we were told on arrival that the pool would be closed for 10 days, which was a big disappointment, especially considering the price we paid. It would have been helpful if this had been clearly stated on Expedia beforehand. When we first entered our room, it was quite unpleasant. There was a strong damp smell, and the bed and chair were actually wet to sit on. The bathroom was also dirty and smelled bad. I contacted reception right away, and to their credit, they handled it well,meeting us downstairs and moving us to a room in another building, which was much better. The location isn’t ideal as it’s quite far from most things, but we rented a scooter for 250, which made getting around easier. Despite the rocky start, the hotel staff were absolutely amazing,from reception to the servers and cleaning team. They really made a difference to our stay. The breakfast buffet was average,not the best we’ve had, but not the worst either. I did contact Expedia and received a small credit, which didn’t feel entirely fair given the situation with the pool. However, the hotel kindly upgraded us to a suite, which was fantastic and greatly appreciated. A special mention to Linh (I hope I’ve spelled that correctly) he was incredible. It honestly felt like he never stopped working and always went above and beyond. Thank you"

"The room was very clean and calm. Staff was exceptionally friendly, responsive and helpful. I would highly recommend staying at this hotel! "

"Very clean in all areas. Staff was eager to help with whatever was needed. Manager was available to assist his team at all times. We even saw him working the breakfast buffet! Nice to see him helping his team. I’m sure they appreciate that. All in all a great place to stay and we loved the room! Very modern. "

"Clean room, ideal location Hoa Lu walking street; good breakfast; staff were super helpful. "

"Stayed for 1 night. Excellent advance communication to me about check in. Lovely room. Comfortable bed. Very peaceful setting. WiFi not very good. Lovely breakfast and nice hosts. Would stay again, but it is isolated. "

"The hotel is a short walk from the main drag with lots more dining options and sights but despite this, it is a lovely hotel with kind and accommodating staff. Our room was crazy spacious and bright, and had a lovely private deck. The breakfast buffet was diverse and filling. The area was quiet and felt very safe."

"I had a great stay. Everything was clean and the bed was very comfortable. Rooftop infinity pool was perfect, and was a bonus to have all to myself, great view of the mountains and some rice fields blowing in the wind. My room also had a great view of the mountains, large windows even in the bathroom. Great location just outside of town (5 minute grab ride to town) yet very close to some attractions, was a very nice break from the chaos. Wish I stayed longer, but i just used it as a stop over before an 8 am train ride the next day. Breakfast was great, with lots of options and fresh fruit. Staff was going above and beyond to make sure I had enough to eat before my 11 hour train ride. Overall a wonderful place "

"Was excellent staff,very helpful,pool was inviting "

"The room was clean, but the bathroom was stinky. Ninh Binh people was the nicest people that I ever talked to."