"I am writing to report a significantly misleading and disappointing experience at CC Papagayo, which ultimately caused us to leave the property and transfer to another hotel.
The hotel listing advertised multiple amenities and experiences that were either unavailable or materially different from what was represented. Upon arrival, we found that only one of the two advertised restaurants was operational. Additionally, the live music and entertainment promoted in the listing was entirely nonexistent during our stay.
The beachfront experience was also substantially misrepresented. The property was advertised as being directly on a desirable beach; however, the actual beach area was rocky/gravel-based and did not resemble the appearance or experience suggested in the listing photos and description. There were also no beach chairs or towels available, which further diminished the advertised beach experience.
Another major issue involved the outdoor dining and beach environment. There were numerous large iguanas roaming the property that repeatedly approached and chased guests in attempts to obtain food, creating an uncomfortable and, at times, intimidating experience that negatively affected our ability to comfortably enjoy the premises.
Additionally, the overall atmosphere and amenities available onsite were far below expectations based on the listing, price, and marketing materials. The combination of unavailable amenities, misleading representations regarding the beach and"