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"I don't understand how this hotel was given a 4* rating? It's not clean and the smell is not very pleasant. Service was good."

"Very good, lovely room, staff are brilliant. Shame my room overlooked the high street so it was very loud at night"

"Great breakfast!"

"Warm welcome and clean room for start!"

"Lovely stay. Nice central location. Staff very attentive and breakfast choices were amazing "

"Very friendly and helpful staff who were keen to try and address our issues with hot water. We moved apartment for nights 2 & 3 as the hot water ran out during a quick shower and the second person had tepid water. Same problem with the second apartment. Presumably a building issue which staff must know? Really spacious and clean apartment. Comfy bed. Kitchen area. Nice balcony. Would have been great if there had been reliable hot water. Good location "

"Room was lovely and big. Nice balcony. Views are of the industrial port so “sea view” is technically correct but it’s not what most people might imagine! Nice sky bar (16th floor). Shower and bed both good. Lighting - as so often in hotels - not great. Always had to request towels in the gym/sauna area - lack of checks to ensure they were available. Breakfast was excellent - big choice, good egg station. "

"Everything spot on"

"I stayed in room 305 and, while the suite looks modern at first glance, the overall experience was disappointing. It ended up feeling less like a polished apartment stay and more like being in a rushed new-build with lots of small but frustrating issues. There were several basic maintenance and design problems throughout the room. The shower hot and cold water were plumbed the wrong way round, the hairdryer only worked for about 30 seconds before stopping completely, and the balcony light could not be turned off from three of the wall control panels and only worked properly through the TV app. Some of the bathroom fittings also seemed poorly repaired, with the shower and toilet rails already failing again, and the toilet roll holder sitting at an angle so the roll kept falling onto the floor. There were also usability issues that made the stay more irritating than it should have been. The TVs did not seem to support screen sharing properly, so I could not cast content from my MacBook, and the bedroom fire alarm has a bright green flashing light directly over the bed, which was very noticeable at night. The biggest issue, though, was the noise. Even after checking and locking all the windows, which had been left unlatched, the room was still very loud and I was regularly woken up through the night. I could not tell whether it was outside noise or building-related systems, but either way it made getting a proper night’s sleep almost impossible. "