Hotels near Newhall Audubon Preserve

"The property itself was beautiful and very clean, which initially made for a great impression. Unfortunately, my experience with the staff completely overshadowed the property. I was charged a total of $670 for two random fees, and when I went to the front desk for clarification, they had very little information about the charges. They never once said I would be billed for this during initial check in, and I paid everything in full-in cash. I was told I would be reimbursed at checkout, but I have still not received any refund. Trying to get answers was frustrating, as the staff seemed uninterested in helping and even displayed noticeable attitudes when I was simply asking for an explanation. We were not the only ones dealing with the same issue, which in a sense makes you feel better but really sucks when you’re charged almost SEVEN HUNDRED dollars and may not even receive a refund as they promised. If you do stay, make sure to get receipts for EVERYTHING!! Additionally, the service lacked any sense of hospitality. Upon arrival, we were only told where the elevator was—no welcome, no helpful information, needed wrist bands for the pools, did not even receive those, nothing that made us feel valued as guests. Overall, while the property itself is great, the poor customer service and unresolved billing issues made this a disappointing stay. I will not be returning nor will I be telling others to stay there."

"The views from this hotel are hard to beat. That being said, that is the only thing i would give 5 stars. The chairs by the pool are so hard to get because so many of them are only for rent, making it difficult for parents with littles to actually be close to their children to keep an eye on them. The upholstery in the dining areas, the curtains, the seating in the lobby ALL had massive stains on them and was so gross looking. There is a smell they are trying to pump through the lobby but it is SO strong it's overwhelming. Our bathroom wall had cracks in it and our room smelt musty. My husband tipped the valet $20 each morning for them to simply move the car, we needed the car a second time one day and the next morning I overhead the man who picked the car up the second time speaking poorly of my husband because he did not tip him. We have stayed here 3 times over the past 4 years but this will be the last time, it has unfortunately gone down hill significantly. "

"Everything was fine Room was clean but location could've been better. I didnt have the room I saw from the internet and my view of the ocean was just that... from a window. "

"When I was checking in the staff was not welcoming. Acted like we were bothering the for checking in. They do not clean your room, you have to ask. Just giving you a heads up. Breakfast was not the best. "

"Pros- walking distance to beach & Coligny park. Rooms were clean and the hotel has been updated. Reasonably priced. Allows pets. Water pressure was good & water hot. The manger was very kind & you could tell truly cared about his hotel guests. Cons- the room key system was broken during half of our stay & required us to have a staff member unlock our door as we came & went. The water fountain in the lobby was broken, the ice machine was broken on our floor aches there was no coffee in the lobby until I mentioned it to the manager who made sure there was coffee there next day, however, that coffee was gritty with grinds. There are no coffee machines in rooms. "

"Check in was pushed back over an hour. Projected time was 4pm but we did not get checked in until after 5. No additional accommodation was made for having to miss dinner reservations that same evening. We went to the XO bar and received horrible service. The waitress acted as if we were inconveniencing her and did not seem like she wanted to be there. When attempting to get drinks at the pool bar it took over 15 minutes to get a single drink. Those staff also seemed very disinterested and acted as if they did not want to be there. All and all this is not the experience I would have expected from an Omni and I will not be going back. "

"When I return to HHI, I will select a different hotel. Parking was limited. Room was not as clean as my wife would like. Bring your Lysol wipes. Too many dogs imo. Breakfast is crazy crowded because you enter space in a bottle neck. Two coffee machines(push button automatic) :( to serve too many people. Get your coffee in the lobby-much easier. Staff- they were present is about the best I can say."

"Senior condo was perfect for us. Everything we needed and updated. "

"Parking safe and easy"