"I had a reservation at this property thru Expedia. I have to start by saying I am very disappointed with Expedia and the Hotel. I wanted to cancel my trip a day after the free cancellation window ended but a day before the trip start due to medical reasons. When I called the hotel, the hotel was ready to cancel the reservation for small fee or even reschedule for a later date without the fee, but they wanted Expedia to call them since the reservation was thru them. But after I reached out to Expedia, I was told the hotel refused to accept the cancellation.
I am not really sure if it is Expedia or the hotel that wanted to really go with its rule of no cancellation allowed beyond the date, even though I was cancelling the trip before the start. In the end, as a customer, I was the one who lost out.
I will reconsider using Expedia or this hotel chain in future where it feels like a company that prioritizes rules now and no longer a customer first service."
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