Heritage Inn & Suites The Woodlands, Trademark by Wyndham
2/10 Terrible
"I liked the cleanliness of the property but unfortunately had to leave this place early due to an incident that occured with a staff member during my recent stay. During breakfast hours, I spoke with hotel staff to inquire about the lack of milk available for guests. Rather than receiving assistance, the employee got extremely angry stating " I don't know what to tell you, it happens!". The conversation escalated and the hotel representative became extremely confrontational. The employee began to use profanity and proceded to make her way around counter towards me in a threatening manner. This occurred in the lobby area in front of other guests causing significant disturbance making me feel uncomfortable during my stay.
While the missing breakfast item was a concern, the employee's conduct was even more concerning and the manner in which the situation was handled was unacceptable. I believe guests should be able to raise concerns without being subjected to hostile or abusive behavior by hotel employees of the Heritage inn. They did not exhibit warm and friendly service here and lacked communication as well as problem solving skills. Due to the negative impact this experience had on my stay, I will never go back there again! I would reconsider staying here."
"It was great. Everything was good. The only thing I would mention is lack of a large area to bring the dog out (grassy areas). Would recommend otherwise."
"This trip was riddled with issues, which is odd b/c we've stayed here intentionally probably 5-6x previously with great experiences. Upon checkin, I was told the elevator was broken and it would be 8-9pm before the repairman arrived. Ok, so they moved me to a first floor room, not ideal but whatever, I was tired. That night, I slept in 3-7 minute increments because (as it turns out), they are slowly replacing all of the HVAC units in the rooms, which sounds great EXCEPT the new ones cycle off and on LOUDLY all night, no matter what setting you have the thermostat on, nor the fan setting on the control panel. The easy fix is always to leave the fan set to Low or High and avoid being woken by the sound of the unit ... but they have specifically chosen units that intentionally omit this option. And thusly, I was woken up every. single. time. the A/C kicked on. All. Night. The next night, I moved to a new room on a higher floor and it was better but ONLY b/c it was a suite with a door so the AC wasn't immediately next to the bed and the sound was muffled. The bed was only tolerable, they no longer clean rooms daily, and the deadbolt on my (new) door was inoperable apparently which meant the housekeeper woke me up trying to barge in my room the second morning, and we discovered (after the engineer spent at least an hour investigating) that the entire door was misaligned and thusly the latch wasn't secured enough for the deadbolt switch to fully engage. Bad trip indeed."
"I stayed here after my flight cancelled due to bad weather and it was a great stay while delayed till the next morning. There are restaurants within walking distance and they have a airport shuttle that will get you to the hotel and back to the airport. Clean room . No issues here ."
What's it like to stay at an apartment in New Caney?
You can choose from 6 apartments in New Caney for your stay. Any visit to a new destination can be a culinary trip so why not visit the local restaurants?
Why choose apartments instead of traditional hotels?
Often more spacious than a traditional hotel room, an apartment comes equipped with a kitchen, so you can cook some of your meals. Apartments are ideal for families who want the conveniences of home but also for couples who want to stay away from the tourist areas.
What's the best apartment I should consider for a stay in New Caney?
Below you'll find a favorite apartment in the area to consider: Landing Apartments - Montgomery, TX: Located in Montgomery, 23.1 mi/37.1 km away. Includes laundry facilities, free WiFi, and Smart TVs. Free parking and a 24-hour fitness center are on site.
How many apartments are there in New Caney?
Expedia has 6 apartments to book in New Caney.
What can I expect from the weather in New Caney?
Though weather is just one factor, it can really affect your travel plans, especially when you're planning an extended stay in New Caney. The hottest months are usually August and July with an average temp of 82°F, while the coldest months are January and February with an average of 56°F. Average annual precipitation for New Caney is 54 inches.
What are the must-see places to visit in New Caney?
New Caney is known for its restaurants. Family-friendly attractions include Big Rivers Waterpark & Adventures and Speedsportz Racing Park, whereas Lake Houston and Lake Houston Wilderness Park are a couple of great spots to enjoy the outdoors. Cinemark Valley Ranch and Grand Texas are other places to visit while you're in town.
What's the best way to get to and around New Caney?
Knowing a bit about the transportation options can make your trip smoother when you get to your destination. Fly into George Bush Intercontinental Airport (IAH), which is located 13.9 mi (22.3 km) from the heart of the city. Otherwise, look for flights into Houston William Hobby Airport (HOU), which is 34.8 mi (56 km) away. If you'd like to venture out around the area, consider renting a car to take in more sights.