Neuenbach Hotels

"Excellent stay good breakfast large rooms free parking close to Europa park"

"Close to train station and town centre. A very comfortable and clean hotel with good facilities."

"Nice clean hotel fantastic restaurant"

"We were hesitant to write a review of our experience staying in this hotel, however i feel this must be known for future guests if they are considering staying in this hotel. We were told on the day of arrival that they don't have hot water, and heating system has broken down. We were also told we were the only 2 guests in the hotel. The owner of the hotel replied he doesn't know when this will get fixed and most likely will be after we leave. We found it hard to believe, as a running business this cannot be fixed as soon as possible, or fixed on the same day. We endured 3 nights and 4 days showering with cold water. There was no heating system and we were given a portable heater only. On our last day we were leaving, we learned he was expecting guests with a young family arriving the same day. It was clear from that day we felt fooled and cheated by the owner for purposely turning the heating system off as we were the only 2 adult guests there in the whole hotel. We thought to ourselves surely the guests with young children will require hot water and heating. After reading the most recent review its seems obvious our thoughts were right, the owner can't be bothered to turn on the water heating system for us because we are only 2 adult guests, maybe to save money. There was no mention of no hot water or heating system from the young family so i would assume it was turned on back for them, very dissapointing for us and in a way has spoilt our stay."

"I was initially happy with this hotel because it was a good price and breakfast was included. The facilities were good for what we needed. However, I think it is not ideal that the reception is not open in the evening or that you can't contact anybody unless in very urgent cases. My daughter was sick and if I had been anywhere else, I would've been able to get new bedding and towels straight away. Also, it was very hot in the room and there is no air-conditioning, not even a fan. I can't imagine what it would be like to stay in the height of summer. We left 1 night early mostly to make an early flight in Basel but also to enjoy a cooler stay elsewhere. "

"The staff were great from check in to check out. The location is ideal for walking everywhere, and they have large parking areas. The indoor pool is a nice touch to have when it’s late and you want to get out of your room. I forgot my adapters for my charging cable and they had them. The balcony’s in the room also smoking allowed. They also have a toy area for children which my daughter enjoyed. The restaurant is nice too, and the wait staff are very kind. Overall I will stay here again when I visit the Black Forest. "

"Great stay, loved the bunks for our kids "

"Very difficult to figure out where to park and how to to entrance"

"This hotel is a bit away from city centre and train station but still within walking distance - a pleasant walk. It is clean and comfortable, very good for the price. "