Hotels near Nemausus

"Breakfast fresh and ample. AC did not work to any measurable degree. Big complaint: Our room was on 2nd Floor. An elevator goes to the second floor, but half the rooms are not accessible by elevator. One has to ride up to 2; then down a stairway to 1; then up another stairway to 2. I understand that the configuration of this old building does not accommodate an elevator to all the second floor rooms; however, that she be made clear in Orbitz' dscription of the hotel."

"Reception refused me to check-in although I have pre-paid incl breakfast. Rude, helpless guy at reception, first let me wait 10 mins as he was CHATTING to another guest without any eye contact or saying anything to me. Then he wanted a EUR 300 security deposit to my card, it did not work after searching 2 mins for the card machine. I gave him 300 in cash, he said "not acceptable". Then he tried another 5 mins to refund it via the non working card. My card worked before and after every time. I had to look for another hotel. My prepayment was not refunded as promised. I contacted Expedia, there is still no refund."

"Très bien situé, juste en face de Arena, deux pas de station de train. Une belle hôtel, rénovée en gardant tous les charmes d'anciens architectes. Chambre volumineuse, avec haute plafond, et une terrasse avec belle surface."

"Les Jardins Secrets is a very beautiful property with lovely gardens and a peaceful atmosphere, but unfortunately the service and overall experience did not match the price point. What stood out most was the constant upselling of basic things that would normally be included or handled more graciously at a luxury hotel. Breakfast was expensive for what was offered, with additional charges even for simple egg dishes. We also found the food menu surprisingly limited, with several items unavailable during our stay. One moment that really left a bad impression was being told we could not have a simple glass of tap water by the pool after already ordering drinks, lunch, and bottled water throughout the day. It made the experience feel unnecessarily transactional rather than welcoming. The property itself is charming, but luxury hospitality is about attention to detail, generosity, and making guests feel comfortable. Sadly, that aspect was missing for us, and had we known beforehand that others had similar experiences, we likely would have stayed elsewhere."

"Top qualité prix "

"Clean well located . Great staff "

"The staff was very welcoming, friendly, and helpful. The room was ready and spotless clean, with plenty of space and comfortable. The bathroom sparkling, efficient and one of the best shower pressures; everything was delightful and I’d return again anytime. Thank you Audrey, Laurent, and Thoma<3. Martin"

"Breakfast just ok...good coffee "

"Very helpful staff"