Royalton Negril, An Autograph Collection All-Inclusive Resort
8/10 Good
"The Royalton Resort employee did not explained the benefits offered by Expedia when she placed an Expedia wriist bracelet on. I visited the Receptionist counter 3 days later to learn about the bracelet, that had been placed on my wrist. I was told that I had an Exoedia 10 % discount in the premises and was instructed to visit the Expdia partner desk for additional information concerning my benefits.
The Resort personnel appear to be pleasant when processing vacationers requests for shuttle requests and assistance with luggage on Check-out day. The personnel failed to deliver on both requests
In short, I'd to walk to my Restaurant dinner reservation. Also had to carry my three luggages to the Check-out counter at 11:49 am. 11 minutes before my 12:00 pm chdck-out time.
I hope the Royalton Resort personnel Culture improves."
Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only
8/10 Good
"We stayed here for 8 nights for our honeymoon. The room was nice and clean, although they were not straightforward about the room being 2 beds instead of 1 despite paying the $69 room selection fee. The staff were generally friendly and helpful, but the higher-ups were not eager to go above and beyond. There was a complication with getting the complimentary honeymoon package and there was no real effort made to resolve it so we got the special honeymoon dinner and that was it. The beach view wasn’t great, it’s fairly small but it was exclusive which was nice. The spa treatments were a little more than I wanted to pay despite having a coupon book by booking through Expedia. The food was generally great, the room service was the only time it was lacking. Overall it was pretty good, I would recommend it."
"This is a real hidden gem boutique hotel close to everything and well located in Negril. If you're a "Fancy All-Inclusive" type of person, this place is not for you. If you want a real Jamaican experience with friendly locals and relaxing low-key tourists then go ahead and book at Legends. To have the option of visiting their sister resort Samsara within a shuttle drive is the best of both worlds. You can go back and forth between both and experience the cliffs/snorkeling/pools and the nice pristine beach at Legends. Both resorts have great and diverse food. Entertainment on the weekends and are 20 minute walk to downtown Negril and less to other restaurants and entertainment places.
Vanessa, Jennifer, are amazing waitresses, Jean and O'Neill are great cooks, Neville keeps the property clean and Michael will look after you and your belongings on the beach side keeping you safe."
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