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Serhs Natal Grand Hotel & Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Serhs Natal Grand Hotel & Resort

Interior entrance
Reception hall
Aerial view
Terrace/patio
3 bars/lounges, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • All inclusive
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Hair dryer
Designer toiletries
  • 26 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Apartamento Família Prime Lateral Mar)

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Hair dryer
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

1 bedroom, minibar, in-room safe, individually decorated

Apartamento Família Prime Frente Mar

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Hair dryer
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (Prime Lateral Mar)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Sofa bed
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite (Prime Frente Mar)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Sofa bed
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

View from room

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Hair dryer
Designer toiletries
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Quarto Exclusive Family

View from room

Quarto Exclusive Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Balcony view

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
Smart TV
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

View from room

Premium Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Balcony view

Suite Presidencial

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 192 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Premium Family

View from room

Quarto Premium Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Room Deluxe with Sea View

  • 27 sq m
  • Sea view
  • Sleeps 4

View all photos for Room with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Room with Sea View

  • 23 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Side Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Side Sea View

  • 47 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Side Sea View

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Room Deluxe with Side Sea View

  • 27 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Room with Side Sea View

1 bedroom, minibar, in-room safe, individually decorated

Room with Side Sea View

  • 25 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 38 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Premium with Sea View

  • 56 sq m
  • Sea view
  • Sleeps 2

View all photos for Double Suite with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite with Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2

View all photos for Double Suite Presidential with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Presidential with Sea View

  • 192 sq m
  • Sea view
  • Sleeps 2

View all photos for Quadruple Suite Master with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Suite Master with Sea View

  • 42 sq m
  • Sea view
  • Sleeps 4

View all photos for Quadruple Suite Premium with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Quadruple Suite Premium with Sea View

  • 56 sq m
  • Sea view
  • Sleeps 4
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About the neighborhood

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Natal Convention Center - 10 min walk - 0.9 km
  • Craft Fair of Ponta Negra - 2 min drive - 2.7 km
  • Morro do Careca - 4 min drive - 4.6 km
  • Ponta Negra Beach - 5 min drive - 5.0 km
  • Federal University of Rio Grande do Norte - 6 min drive - 6.9 km

Getting around

  • Natal Station - 10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive

Restaurants

  • Tapiro Grill
  • ‪Real Botequim - ‬5 min drive
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Bar Molhado - ‬2 min walk
  • Pitt Burguer - Pastel e Açaí

About this property

Serhs Natal Grand Hotel & Resort

Luxury family-friendly resort near Ponta Negra Beach
Take advantage of a poolside bar, a terrace, and shopping on site at Serhs Natal Grand Hotel & Resort. With a beachfront location, free beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in a massage, a body wrap, and a body treatment at Kensho Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Fitness classes are offered at the health club; other things to do include volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 3 outdoor pools and an indoor pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Multilingual staff, a computer station, and an elevator
  • A banquet hall, a gift shop, and meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 395 individually decorated rooms feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with designer toiletries and hair dryers
  • 50-inch Smart TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Jangada
  • Marenostrum
  • Potiguar
  • Renato Romagnoni
  • Tapiro Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator (13 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Does Serhs Natal Grand Hotel & Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Serhs Natal Grand Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serhs Natal Grand Hotel & Resort?

Self parking is free at this property.

What time is check-in at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serhs Natal Grand Hotel & Resort?

Check-out is at noon.

Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?

Some rate plans available at this resort are all-inclusive.

Where is Serhs Natal Grand Hotel & Resort located?

Nestled on the beach, this Via Costeira resort is steps from Dunes Park and 2.3 mi (3.8 km) from Ponta Negra Beach. Natal Convention Center and Craft Fair of Ponta Negra are also within 1 mi (2 km).

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Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews
Rating 8 - Good. 279 out of 1002 reviews
Rating 6 - Okay. 85 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serhs

Tremendous, 5 star resort They deserve every star
Stayed 1 night in Feb 2025

10/10 Excellent

JAMES

Family Vacay

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Stayed 7 nights in Jul 2024

10/10 Excellent

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025

8/10 Good

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
The food was boring
Stayed 7 nights in Jun 2024

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025

8/10 Good

Carolina Toshie Fudissaku

Liked: Cleanliness, amenities
Hotel está meio antigo, acomodações no geral precisam de uma reforma apesar dos quartos serem amplos. Serviço médio, camareira não limpou nosso quarto no horário tive que ligar para solicitar além de não repor amenidades como condicionador e sabonete, nos restaurantes a lá carte (Marenostro) a comida demorava muito e os garçons eram meio atrapalhados. O Wi-Fi do hotel não é bom, conexão lenta. Um hotel 5 estrelas precisa encantar o cliente, tudo precisa estar impecável pelo preço que se paga e não foi o que aconteceu.
Stayed 5 nights in Jun 2025

8/10 Good

Elias

Stayed 4 nights in Jun 2025

10/10 Excellent

Heitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel magnífico!!! Férias incríveis
Stayed 6 nights in Jun 2025

10/10 Excellent

miriam

Liked: Cleanliness, amenities, property conditions & facilities
muito bom hotel limpo
Stayed 2 nights in May 2025

10/10 Excellent

LUISMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Evana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito boa!
Stayed 1 night in May 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Incrível
Stayed 6 nights in Apr 2025

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima escolha

Boa estadia, com nota máxima para todos os quesitos exceto Instalações: durante o feriadão o estacionamento parecia pequeno para a demanda de carros. Destaque para a quadra de tênis do resort. Voltaremos
Stayed 2 nights in Apr 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Incrível
Stayed 4 nights in Apr 2025

10/10 Excellent

CAROLINA

Stayed 7 nights in Apr 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem localizado

Stayed 5 nights in Apr 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jussara Alves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

4/10 Poor

Karleide

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Gonzalo

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025