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Chalet Suisse

3.0 star property
Family-friendly hotel with a full-service spa and a 24-hour front desk

Choose dates to view prices

Located near Ponta Negra Beach, Chalet Suisse offers relaxation with facials or deep-tissue massages at the spa, meals at the restaurant, and cocktails from the bar. Enjoy the outdoor pool, children's pool, and comfy sun loungers for family relaxation.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pool
  • Parking available
  • Pet friendly

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Chalet Standard

In-room safe, soundproofing, free WiFi, bed sheets

Chalet Standard

Soundproofed rooms
Air conditioning
Ceiling fan
Sofa bed
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 5

View all photos for Suite (Andorinha)

In-room safe, soundproofing, free WiFi, bed sheets

Suite (Andorinha)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Private bathroom
Hair dryer
Minibar
Cable channels
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Hair dryer
Private bathroom
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Chalet (Bem te vi)

In-room safe, soundproofing, free WiFi, bed sheets

Chalet (Bem te vi)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
TV
Ceiling fan
Private bathroom
Hair dryer
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Ceiling fan
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 2 Twin Sofa Beds

View all photos for Chalet (Beija Flor)

In-room safe, soundproofing, free WiFi, bed sheets

Chalet (Beija Flor)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Sofa bed
Fan
Private bathroom
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Fan
Sofa bed
Hair dryer
  • 40 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, 1 Bedroom, Accessible, Non Smoking

In-room safe, soundproofing, free WiFi, bed sheets

Family Room, 1 Bedroom, Accessible, Non Smoking

Highlights

Soundproofed
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Cable channels
Daily housekeeping
Soundproofed rooms
Air conditioning
Hair dryer
Private bathroom
Cable channels
Television
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Quadruple Room

In-room safe, soundproofing, free WiFi, bed sheets

Quadruple Room

Soundproofed rooms
Air conditioning
Ceiling fan
Hair dryer
Private bathroom
Minibar
  • 30 sq m
  • Sleeps 4

View all photos for Room

In-room safe, soundproofing, free WiFi, bed sheets

Room

Soundproofed rooms
Air conditioning
Hair dryer
Private bathroom
Minibar
Cable channels
  • 15 sq m
  • Sleeps 2

View all photos for Chalet

In-room safe, soundproofing, free WiFi, bed sheets

Chalet

Balcony
Soundproofed rooms
Air conditioning
Ceiling fan
Sofa bed
Hair dryer
  • 40 sq m
  • Sleeps 5
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About the neighborhood

Map
Rua Luiz Estevam 2272 - Ponta Negra, Natal, RN, 59090-175

What's nearby

  • Morro do Careca - 5 min walk - 0.5 km
  • Ponta Negra Beach - 11 min walk - 0.9 km
  • Craft Fair of Ponta Negra - 19 min walk - 1.6 km
  • Natal Convention Center - 3 min drive - 3.1 km
  • Federal University of Rio Grande do Norte - 7 min drive - 7.3 km

Getting around

  • Natal Alecrim II Station - 13 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 65 min drive

Restaurants

  • ‪Beira Mar - Restaurante/Lancheria/Petiscaria - ‬8 min walk
  • ‪Casa Do Cangaço - ‬10 min walk
  • ‪Mango Restaurante - ‬10 min walk
  • ‪LUA BAR do Gaúcho - ‬3 min walk
  • ‪La Cachette - ‬5 min walk

About this property

Chalet Suisse

Family-friendly hotel near Ponta Negra Beach
You can look forward to a terrace, a garden, and laundry facilities at Chalet Suisse. Indulge in a Swedish massage, a facial, and a manicure/pedicure at the onsite spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and barbecue grills
  • A front-desk safe, concierge services, and meeting rooms
Room features
All guestrooms at Chalet Suisse offer thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 20-inch TVs with cable channels
  • Daily housekeeping and phones

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The price is P1,579
P1,658 total
includes taxes & fees
Nov 23 - Nov 24
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: BRL 40 per person (one-way)
  • Airport shuttle fee per child: BRL 40 (one-way), (up to 6 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Property is also known as

Chalet Suisse Aparthotel
Chalet Suisse Aparthotel Natal
Chalet Suisse Natal
Chalet Suisse Hotel
Chalet Suisse Natal
Chalet Suisse Hotel Natal

Frequently asked questions

Does Chalet Suisse have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Chalet Suisse pet-friendly?

Yes, this hotel allows pets (limit 1 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Chalet Suisse?

Self parking is free at this property.

What time is check-in at Chalet Suisse?

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Chalet Suisse?

Check-out is at noon.

Does Chalet Suisse provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BRL 40 per person applies.

Where is Chalet Suisse located?

This family-friendly Natal hotel is located near the beach, within a 15-minute walk of Morro do Careca and Ponta Negra Beach. Artesanato Shopping Mall and Artesanato Villarte Shops are also within 1 mi (2 km).

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Reviews

Chalet Suisse Reviews

8.2

Very Good

8.2

Cleanliness

8.2

Location

8.6

Staff & service

8.6

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 41 out of 89 reviews
Rating 8 - Good. 25 out of 89 reviews
Rating 6 - Okay. 13 out of 89 reviews
Rating 4 - Poor. 5 out of 89 reviews
Rating 2 - Terrible. 5 out of 89 reviews

Reviews

4/10 Poor

Danielle

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
O que sobra em Charme falta em Conforto. O colchão é PÉSSIMO, de molas e ja deveria ter sido trocado há uns 10 anos de tão velho e desconfortável. Solicitamos a troca, que não mudou muito o cenário. Impossível conseguir dormir bem nesses colchões. Os travesseiros não fugiram desse padrão. No mais, tudo bem!
Stayed 2 nights in Oct 2025

10/10 Excellent

Geraldo

Perfeito!
Stayed 2 nights in Mar 2025

2/10 Terrible

sinara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
péssima!
Stayed 4 nights in Dec 2024

10/10 Excellent

Hemison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No geral os funcionários com bom atendimento e estacionamento bom, porém a internet não funcionava, a geladeira e o chuveirinho tinha mofo, fora que vazava água da geladeira. A porta do banheiro não fechava direito. O lugar é muito bonito e aconchegante, bastante natureza.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local bem bonito, fácil acesso a praia e as outras coisas de Ponta Negra. Perfeito para passar alguns dias.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Deixou a desejar

A foto que aparece não condiz com o quarto, Instalações antigas, com morfo. Diz que é acessível para cadeira de rodas mas é cheio de escadas. Não menciona antes da reserva que o acesso ao quarto se dar por meio de escadas. Ponto positivo é o café da manhã, o resto deixa a desejar.
Stayed 1 night in Jan 2024

10/10 Excellent

José Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito top, cafe da manhã incrivel, ideal para quem quer um lugar tranquilo para relaxar 🍃
Stayed 2 nights in Dec 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
An impeccable little stay! The only suggestions I’d have for a 40’C country is to have air conditioning on both floors as the chalets can not handle both floors closed off. However the cutest stay by far in a 2 month trip to Brazil ❤️
Stayed 3 nights in Feb 2022

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Gostei muito do chalé, e o local é muito lindo!!
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Hotel mediano, mas pelo preço vale a pena.

Pelo preço vale a pena, ambiente diferente e bonitinho, mas é um hotel antigo que necessita de reforma. Ponto negativo mto forte é que eles não permitem delivery. Imagina vc chegar cansado no hotel e ser obrigado a pedir somente do restaurante deles? Não tem opção de pedir uma salada, sushi ou qualquer outro lugar que queira. Entao tem que sair cansado p comprar comida pq eles nao permitem delivery. As al.ofadas necessotam see higienizadas, se olhsr por debaixo da capa estão mofadas. Fora isso, é um hotel bem diferente daqueles quartos de hotel iguais.
Stayed 3 nights in Nov 2021

10/10 Excellent

Elvis Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima
Stayed 2 nights in Oct 2021

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Providencial

Boa estadia, atendimento profissional, ambiente natural agradável.
Stayed 1 night in Sep 2021

10/10 Excellent

Edvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.

Tudo otimo, um lugar lindo!!
Stayed 1 night in Mar 2021

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ruim

Fogão não funcionava. Não houve limpeza do quarto.
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

O lugar é bonito, mas o chalé me desapontou.

O lugar é lindo e a piscina enorme. Porém, chalé que fiquei não atendeu as minhas expectativas. O ar condicionado apenas resfriava. Na parte de baixo não havia ar e o ventilador de teto não ventilava nada. Passamos muito calor, até pedirmos um ventilador de mesa para ajudar. Pouquíssimos utensílios de cozinha. A geladeira estava cheia de água. O fogão e pano de prato sujos. A localização é boa e os funcionários agradáveis. Talvez eu não tenha tido sorte com a hospedagem. Não pretendo voltar.
Stayed 2 nights in Dec 2020

6/10 Okay

Fabiana

Liked: Staff & service

Chalé

Uma área reservada, ambiente natural, chalé rústico de madeira.
Stayed 1 night in Dec 2020

10/10 Excellent

Ericarla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltarei outras mil vezes!

Minha experiência foi incrível. Um lugar calmo, que traz paz é tranquilidade. Ótimo para quem quer um sossego e relaxar. Café da manhã foi entregue no chalé, devido às normas do covid,m. Ah.. sem contar que estão seguindo s roscas todas as normas! Em todas as áreas possui álcool em gel.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Razoável

O local e os chalets são lindos, porém precisam melhorar em muitos aspectos (conforto, limpeza, infraestrutura, café da manhã, etc.), pontos que já repassei para os próprios funcionários após a minha estadia. No mais, o hotel possui uma ótima localização, pois fica perto de restaurantes, padarias, e até da orla de Ponta Negra.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O lugar é bastante incrivel, o atendimento é maravilhoso.. unica coisa que poderiam acrescentar era mais tomadas, e a pincina ser um pouco maior.
Stayed 2 nights in Oct 2020

4/10 Poor

Camila

Disliked: Cleanliness, staff & service

Péssimo atendimento!

Infelizmemte tive uma péssima experiencia em minha estadia no Chalet Suisse justo na semana em comemoração ao dia dos namorados. Inicialmente nao tinha uma recepção funcionando e fui atendida por dois rapazes que aparentemene eram da manutenção enquanto preparavam seu almoço em um chalet e eu estavacom meu namorado do lado de fora, não tive um cadastro inicial ou confirmaram nossos documentos, me liberaram um chalet com luzes queimadas e sem roupa de cama na parte superior. O que me deixou mais triste foi descobrir no dia seguinte que devido ao COVID não estavam servindo café da manhã (o que é compreensível devido ao isolamento), porém, não houve avisoprevio na reserva aqui no site e nem no péssimo atendimento oferecido pelos funcionários. Resumindo, paguei por algo que me oferecia um buffet para dois, não tive o serviço, a revolução parcial de valor e menos ainda um pedido de desculpas pelo transtorno. Foi uma péssima experiencia e sinceramente, não pretendo voltar ou recomendar o lugar para ninguém.
Stayed 1 night in Jun 2020

6/10 Okay

Ana Helga

Chegamos lá n tinha ninguém na recepção para nos atender ,a sorte foi um hospede que nos ajudou a entrar. Comprei a estadia com café e não fui informada em momento algum não teria café da manhã, só na hora do café que fiquei sabendo.
Stayed 1 night in Apr 2020

10/10 Excellent

Emmanuelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa, lugar aconchegante, profissionais dispostos a ajudar e receptivos. Chalé fica próximo da praia, de mercado e farmácia. Para quem gosta de lugar tranquilo, indico.
Stayed 9 nights in Mar 2020

10/10 Excellent

Lucas Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing place with the most helpful, respectful and sympathetic people ever. I can’t wait to return!!!!!
Stayed 10 nights in Jan 2020

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo.
Stayed 2 nights in Nov 2019