Palazzo Caracciolo Naples

4.0 star property
Luxury hotel with a fitness center and a steam room

Choose dates to view prices

Palazzo Caracciolo Naples offers an elegant retreat in central Naples. Guests can dine at the restaurant, relax in the steam room, or enjoy the garden and indoor pool. The helpful staff provides concierge services in multiple languages, making it easy to explore Naples.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Pet friendly
The current price is P9,237
P10,912 total
includes taxes & fees
Nov 30 - Dec 1

Room options

Available filters for rooms
Showing 19 of 19 rooms

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Nobili)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Sofa bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

Room, 1 Queen Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Family Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Junior Suite, 2 Twin Beds (Duplex)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 2 Twin Beds (Scaramanzia)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

Room, 2 Twin Beds, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 3
  • 1 Queen Bed

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Via Carbonara 112, Naples, NA, 80139

What's nearby

  • Spaccanapoli - 7 min walk - 0.6 km
  • Naples Cathedral - 7 min walk - 0.6 km
  • Via San Gregorio Armeno - 8 min walk - 0.7 km
  • Naples Underground - 8 min walk - 0.7 km
  • Naples National Archaeological Museum - 12 min walk - 1.0 km

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples Intl. Airport (NAP) - 56 min drive

Restaurants

  • ‪Bar Schlemmer - ‬5 min walk
  • ‪Cafeteria Spaccanapoli - ‬5 min walk
  • ‪I Buongustai - ‬6 min walk
  • ‪Foria 46 - ‬4 min walk
  • ‪Insolito La Pizzeria Gourmet - ‬3 min walk

About this property

Palazzo Caracciolo Naples

Luxury upscale hotel near Spaccanapoli
Located close to Naples National Archaeological Museum and Port of Naples, Palazzo Caracciolo Naples provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the steam room. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An elevator, tour/ticket assistance, and multilingual staff
  • A gift shop, meeting rooms, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 145 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • LCD TVs with premium channels
  • Daily housekeeping, desks, and desk chairs

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator (31 inch wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1500
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Monday and Sunday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A13CX7WUL5

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 14 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Frequently asked questions

Does Palazzo Caracciolo Naples have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from September 1 to April 30.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on Nov 30, 2025 start from P 9,237.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palazzo Caracciolo Naples pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 30 per day.

What time is check-in at Palazzo Caracciolo Naples?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Palazzo Caracciolo Naples?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Palazzo Caracciolo Naples provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Palazzo Caracciolo Naples located?

Located in Naples City Centre, this luxury hotel is within a 10-minute walk of Via dei Tribunali and Spaccanapoli. Port of Naples and Via Toledo are also within 2 mi (3 km). Piazza Cavour Station is 7 minutes by foot and Principe Umberto Tram Stop is 9 minutes.

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Reviews

Palazzo Caracciolo Naples Reviews

8.6

Excellent

9.0

Cleanliness

6.6

Location

8.6

Staff & service

8.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 476 out of 1003 reviews
Rating 8 - Good. 357 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

Reviews

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful hotel
Stayed 2 nights in Aug 2025

6/10 Okay

Brandon

Liked: Cleanliness, amenities
The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.
Stayed 1 night in Nov 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa
Stayed 2 nights in Nov 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Stayed 1 night in Sep 2025

6/10 Okay

Yuval

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
staff is great, room was extremely basic. area around was safe at all. but naples isnt safe in general so it was relatively safer.
Stayed 1 night in Jul 2025

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, best hotel option to choose in Naples
Stayed 2 nights in Jul 2025

10/10 Excellent

Adedayo Adewole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay. A well-deserved five-star recommendation for their outstanding hospitality.
Stayed 4 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
The rooms are very clean and comfortable! The staff is very nice and helpful.
Stayed 1 night in May 2025

6/10 Okay

paul

Disliked: Property conditions & facilities
The bed was uncomfortable, shower drain was very very slow .
Stayed 1 night in Sep 2025

8/10 Good

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel, walk to much of central Naples.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem in Naples. Highly recommend.
Stayed 2 nights in Jun 2025

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was memorable being in such a historic building. We had a nice evening in the bar in the covered courtyard. Our room was good and we had what we needed.
Stayed 2 nights in Jun 2025

8/10 Good

DIANA

Liked: Property conditions & facilities
The hotel is very nice. Our room was very clean and comfortable. Hotel has a beautiful section for dining. We had breakfast included which was an amazing spread. Location is well suited for exploring the historical sites however we questioned whether it was safe for walking… Most of the staff was very helpful and friendly. My experience with the reception area wasn’t pleasant. Not so helpful at checkout, rude, seemed also impatient.
Stayed 3 nights in Jul 2025

10/10 Excellent

Janine Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, clean room,
Stayed 4 nights in Apr 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel smack in the middle of a pigeon’s paradise. The streets are dirty, the city is loud. Do not attempt (women) walking the city in open toed footwear.
Stayed 1 night in Jul 2025

2/10 Terrible

Raj

Disliked: Staff & service, amenities, property conditions & facilities
We have 2 rooms back side with no sunlight, windows has view of restaurant, covered by canopy. 3 days we come only for late sleep, feel sad when go in rooms , breakfast joke no potatoes , they bring check middle of breakfast force to sign , like I am running away. My fiancé came with me one day she not want breakfast they watching her are she having breakfast . Never recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

susan

Liked: Cleanliness, amenities
The hotel service was extremely nice. The lobby, bar and restaurant were all updated and looked great. The room was very comfortable but a bit worn. The door had scratches all over it. It would have been nice to have a coffee pot in the room with pods. Breakfast was wonderful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people there and the hotel is perfect from everything
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip!

Great place to stay. Traffic noise was evident but quieted down substantially by 9pm. We would stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in Oct 2024

10/10 Excellent

shant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Friendly service Great beds.
Stayed 2 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great Hotel in very good location. Excellent service, rooms, food.
Stayed 3 nights in May 2023

10/10 Excellent

Auriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip
Stayed 6 nights in Feb 2024