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JW Marriott Hotel Nairobi

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Luxury
4.5 star property
9.6

Exceptional

Elegant sanctuary in Nairobi

Soaring as Africa's tallest hotel, the JW Marriott Nairobi captivates with its fifth-floor infinity pool overlooking the city skyline. Attentive staff provide exceptional service, from warm welcomes to safari arrangements. Four restaurants showcase international and local flavors.

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
The current price is P17,165
P21,456 total
includes taxes & fees
May 26 - May 27

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About this property

JW Marriott Hotel Nairobi

  • Luxury hotel near Nairobi National Museum
  • Located close to Sarit Centre and Westgate Shopping Mall, JW Marriott Hotel Nairobi provides a poolside bar, a grocery/convenience store, and a rooftop terrace. Indulge in aromatherapy, a detox wrap, and a manicure/pedicure at Spa by JW, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free WiFi in public areas is available to all guests, along with an art gallery on site and a shopping mall on site.
  • Other perks at this hotel include:
    • An outdoor pool along with sun loungers, pool umbrellas, and a lifeguard on site
    • Free valet parking
    • Buffet breakfast (surcharge), express check-out, and express check-in
    • An elevator, a gift shop, and 10 meeting rooms
  • Room features
  • All 366 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding, memory foam beds, and down comforters
    • Bathrooms with free toiletries and hair dryers
    • Wardrobes/closets, LED light bulbs, and free infant beds

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Policies

Check-in

Check-in time starts at 3:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 5400 for adults and USD 2700 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: M-Pesa
This property uses solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Frequently asked questions

Does JW Marriott Hotel Nairobi have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.

How much does it cost to stay at JW Marriott Hotel Nairobi?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Nairobi on May 26, 2026 start from P17,165, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Nairobi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at JW Marriott Hotel Nairobi?

Check-in begins at 3:00 PM.

What time is check-out at JW Marriott Hotel Nairobi?

Check-out is at noon.

Where is JW Marriott Hotel Nairobi located?

Located in Westlands, this luxury hotel is within 1 mi (2 km) of Nairobi National Museum, Sarit Centre, and Westgate Shopping Mall. National Archives and Kenyatta International Convention Centre are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

9.6

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 106 out of 120 reviews
Rating 8 - Good. 7 out of 120 reviews
Rating 6 - Okay. 4 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

Reviews

Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, latest technology in hospitality and nice ambience
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
This hotel is outstanding. Beautiful rooms, nicely located, and fantastic food.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh. The cassava was horrible though
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bård Marsdal

Liked: Cleanliness, amenities
Amazing hotel. Pure class to everything. Love the level of soundproofing in the rooms. Great breakfast, good restaurants and the pool area is sweet. Great gym as well
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

neal

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe hotel; akin to Fort Knox! A beautiful property with a gorgeous pool and terrific exercise room. Very friendly staff. Breakfast was fabulous!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

OLUWAKAYODE

Liked: Cleanliness, staff & service, amenities
Clean room, responsive staff and great amenities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

castro

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel. Rooms, service, location is excellent
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great for business
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service! Staff is very friendly and helpful.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pretty hotel
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly elegant and beautiful hotel complete w/ numerous amenities, and a staff that is poised to help w/ any reasonable request.
Nairobi skyline from the Marriott
Pool side view
Chicken BLT from the hotel lobby restaurant
Burger meal from the hotel lobby restaurant
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice , new
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

DennIs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, super friendly staff they know how to make you feel at home. Would definitly come back again in the future.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From getting out the vehicle to departing the staff was exceptional. Food was of very high standard. Well done Marriot.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was brand new and the staff were amazing. We had a beautiful suite.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, excellent executive lounge service and options, friendly and accomodating staff. Top notch!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Job Marriott

This hotel was a true to form classic. They were very attentive and classy. I loved that some of the staff wore the tradition clothes and it added a highlight above all the other highlights. The staff are clearly proud to work there and I was proud to stay there.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is practically brand new. It’s a very comfortable and beautifully appointed hotel. Employees gave us attentive and wonderful service always. We also booked massages at the spa and they were fantastic. Wonderful experience all the way around!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Quality services! Impeccable customer service! Please keep it up
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magnificent hotel with stunning views! The room had a well-stocked minibar, was exceptionally clean, and the staff treated everyone with equal warmth and respect. The facilities were top-notch! Special thanks to Jim, who was incredibly helpful and kindly allowed me a late checkout. I highly recommend this place for anyone looking to make unforgettable memories.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Dorika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brand new JW Marriott Nairobi is one of the best properties I have ever visited. The staff is well trained in customer care. The facilities are impeccable. As it continues to open the rest of the property, this will be the premier property in Kenya. It’s also the tallest hotel in Africa.
Stayed 2 nights in Apr 2024