Mystic - New London hotel rooms a the Best Western

"Room was not clean. The bathroom tub had hair everywhere. We liked the breakfast buffet. "

"The staff were very friendly from check in to check out. The rooms were clean and had plenty of towels. It was very easy to control the temp in the room to make it comfortable. The continental breakfast was great too. "

"Upon our arrival, the exterior of the facility appeared fairly decent and gave us a positive first impression. However, after checking in and entering our room, the experience quickly changed. Inside the room, we encountered several concerning issues sich as cracks on the floor, a noticeable tilt in the bathroom, a crooked headboard, and furniture that appeared worn to the point of needing replacement but still in use. The hot tub area was surrounded by outdated tile, and the flooring did not match the baseboards, giving the space an unfinished pieced feel. There was also a ceiling fan that did not feel securely installed, which raised some safety concerns. Additionally, the television was not functioning properly—we had to adjust the wiring to get it to work, and there were exposed wires hanging behind it. Overall, the condition of the room did not reflect the price we paid. When I approached the front desk, I was informed that no other rooms were available. To be fair, I did bring these concerns to the main office, and someone from the facility did reach out, though I have not yet had the opportunity to follow up. This is not shared to criticize, but rather to inform. For those considering staying here, it may meet expectations depending on what you are comfortable with. However, in my opinion, the overall condition was below standard for a rate exceeding $350 per night. That said, the staff was very kind and welcoming, which we truly appreciated."

"Breakfast was great with so many options available. Food stations were clean and food was fresh."

"Good time"

"Was being charged $500 for smoking I do not nor have I ever smoked in my life. I did have to plug in my scooter rental in the outlet by the air machine? I don’t know what kind of scam this is but any non smoker can go into a room and see if we were smoking. I was going to make another reservation but seeing as this I’m not going too. We had a great time."

"Friendly staff, large and clean room and great location!"

"Didn't check out the gym, nor laudry area."

"Staff were so nice, room and hotel overall were very clean. "