Search Cottages in Mystic - New London

"Not worth the money "

"I was very surprised at the upkeep off the property and room, it was poor condition. Furniture of the room was not appealing at all, heavily damaged tables, the condition of the bathroom tub was horrible and looked dirty, I barely wanted to shower. There was hair that did not even belong to me on the floor when we got into our room on the bathroom floor, very discouraging to make myself comfortable in the room. I was very upset and disappointed as this was suppose to be a Hyatt hotel. I was shocked at the condition of the rooms. "

"Great location and staff"

"Pool was under construction, waitress in the restaurant was not sanitary (hands in her mouth and unfortunately nose) and restaurant was dirty probably from the night before. Water took very long to get hot. Rooms were very dark and closet door was broken. There was an issue with people above us after midnight and the front desk did nothing to try to fix it. Shuttle was convenient. The front desk manager/attendant was not very professional, eating behind the counter and bad mouthing other employees."

"Clean room , plenty of parking "

"Breakfast was a small bagel bar. The room was clean. "

"Not near what I was expecting. Booked it for our 22 wedding anniversary. Walked into room with a couple dead bugs on the floor , stain on the sheets . Dirty windowsills and a bed that was sunken down in middle it was 3 am so I just went to bed . The next day I went to front desk she kindly switched us to the room Nextdoor. It was a bit better the tv worked the other room it didn’t. Seems a bit more clean and the microwave now worked also . Jetting tub was nice to relax. Not saying it was the worst in the world but it would definitely use some upgrades and some work on the grounds itself outside for sure . Don’t think we will go back you can simply find better for the amount they charge for a night . "

"Room was nice, clean and bed was comfortable. Linens were crisp White. I did notice that my room was clean in places that most hotel cleaning staff miss or overlook. The continental breakfast was enough to get you going. Waffles, bagels, cereal, yogurt, coffee and juices. I would recommend this hotel for the room cleanliness and if you’re heading to Mohegan Sun as it’s 2 minutes away. My room as clean but the corners near the elevator need to be vacuumed. I would definitely stay here again!"

" The cleaning staff was wonderful. I did not have any other contact. Got my room key out of machine and checked out the same way."