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"We had a horrible experience. The first room were given had a horrible wet mold smell and a filthy bathroom. We were placed in between about 5 rooms under construction, so there was a lot of noise until about 5:30 PM. Mold and rust all over the shower. When I tested the water, the spicket flew off of the wall and hurt my shin. When I went to the front desk, they apologized and gave me another room. No comps offered or anything. The next room was a bit better with less of a smell and cleaner bathroom. Not sure why we didn’t have an adequate room assigned to us in the first place. We stayed here about 6 years ago and it was fine, which is why we stayed. I advise anyone considering to pay the extra money to stay at the Hyatt or Holiday Inn."

"Staff were very friendly and helpful. Place was clean"

"Place is clean. Great Amenties. Staff very friendly. It took 26 minutes to check in due to multiple people having issues w/Expedia & being canceled sent to other hotels. there was not one luggage rack available at 7 PM and I have a disability. I’m over 50 years old. I was moving. I didn’t feel good and I had just done 8 miles worth of moving. I wanted to lay down immediately.- "

"Everything was great.Desk at check in was very friendly.Room was clean bed was comfy."

"We had a wonderful stay at Eileen of Mystic. The place is absolutely beautiful, with tasteful paintings and decor. The room was spotless, very comfortable, and inviting. Josh and Erin were incredibly welcoming and friendly. The breakfast was truly unique and delicious, a highlight of our stay. Overall, the experience felt just like being at home. Highly recommended!"

"It is nice and quiet. Easy room access, unlike a hotel. Clean and convenient."

"Plan was to visit the pool and have the movies playing over the pool. Called to confirm it was happening. Got there and they couldn’t get it to work. Rooms were dirty and dated"

"The room is small and the bathroom is smaller. It is fine for a no frills quick overnight, but not what I expected from a Hilton property. I had not heard of Spark brand before, and now I know. "

"My husband,and I frequently stay at this property due to the close proximity of Mohegan Sun Arena. The shuttle service is TOP SHELF!! Though the prices this property charges are much higher than others, we bite the bullet ONLY FOR THE SHUTTLE SERVICE! Now, that being said I have a major problem with the OWNERS of this property! I had written a review a year ago or so. In my review I wrote commending an employee for their dedication, professionalism, and commitment to his employer. I suggested a merit based reward for his service to show some kind of appreciation. The employee was very proud of my review as he should be. The manager even hung it up for all to see, but to my sincere heart felt disappointment the employee was not rewarded for his service. Not even a $5.00 DD Gift card!!! For the amount of money that guests pay to this company I feel a little pay it forward would not bankrupt your company. I am a business owner myself, and upon receiving praise from a client for my employees service I will immediately reward them!! Exceptional Employees Are Hard To Find My Friend. Keep up the great job Claude."