Hotels near Muro Alto Beach

"Os serviços deixaram um pouco a desejar. Tivemos que insistir por 3 vezes para termos atendido o simples pedido de toalhas e roupa de cama, inclusive tendo que ir pessoalmente até a recepção, já que não atendiam a ligação pelo interfone. A nota positiva ficou por conta da atendente de noma Maria, no Bar da piscina. Atenciosa, prestativa e resolutiva. "

"Excellent hotel very nice "

"Very good!"

"I made reservations for two "Standard Apartment (Smart Piscina)" rooms for my family (5 people). At check in they provided what it looked like regular documents with several parragraphs in three languages and they made me sign a couple of them in portuguese as check in staff didnt speak other language so I believed was not an issue having myself stayed in different countries and hotels where had faced the same situation (never had a problem). In the process it was never explained anything related to their right (?) to change my room at their will nor was provided any specific date of any potential room change. A couple of days after when we where about to leave the hotel in a taxi to go to the closest town because we had a tourist trip reservation to a nearby beach, I realized I had a lost phone call through whatsapp (at 11am) from an unknown number. Thats where the nightmare began. They told me that I had to leave my room inmediatley because the "shared time owner" had arrived (?). I replied that I was never told about such a change and that even if I accepted that would have to be after we come back from the tour. They where furious and in a very rough way three people arrived and later on the Manager On Duty who even requested the guards to not allow us to leave the hotel. Whole family was in shock. As I didnt want to expose them to something else I finally moved to a different room. This kind of reactions & lack of judgment is unnaceptable. Worst situation ever lived. "

"Despite a check-in issue related to the transfer of guest information, I would still like to leave an excellent review for the apartment itself. The management company should be more efficient when transferring guest information to the condominium concierge. Our reservation was made on Friday for a Sunday check-in. On the day of arrival, around midday, we were contacted requesting guest details, which I promptly provided. However, when we arrived at the condominium around 3:30 p.m., our information had still not been transferred, and we were required to wait outside, under the hot sun, with children, after a long drive. As this is not a hotel with a front desk, the management company could also improve the experience by offering a list of local activities and tours to help guests better enjoy the area. That said, the apartment itself is beautiful, very clean, well equipped, and tastefully decorated. Everything was thoughtfully prepared, and the owners deserve congratulations for their attention to detail. Although the beach directly in front of the building is not among the best in the region, this does not detract from the comfort of the apartment. Overall, the apartment is charming and welcoming. We truly enjoyed our stay and intend to return."

"The deluxe apartment description is misleading, The private pool was dirty, and the WiFi did not work. The property itself is amazing, very beautiful with great amenities. The management group was responsive but were unable to resolve or explain all the issues we had. "