Muraoka Hotels

"Staff were incredibly attentive and nice. Even with the language barrier they went above and beyond using Google Translate to explain the courses of our dinners and breakfasts, as well as information about the town. The hotel was slightly out of town (15mins walk) but they have a shuttle that was basically on demand. We wanted to go into town for the night and they dropped and picked us up at our desired time. The property is also tucked at the base of a mountain which made for a beautiful location. Overall a relaxing stay and a highlight of my 3 week trip around Japan. "

"I had a very comfortable stay here and would love to stay again! The staff were so hospitable, making check-in very easy and care-free. The room was clean, spacious and comfortable, with all the amenities required for a short stay. There were blackout blinds to make the room completely dark at night, and the sound insulation seemed very good as I couldn’t hear anything from the neighbouring rooms. The location is perfect, a short walk to all rhe onsens and the train station. I would fully recommend staying here for anyone looking for a relaxing experience! "

"Very worth it to stay in this ryokan! Upon arriving at the kinosakionsen station, free shuttles were available to drop you off at your ryokan or hotels. The ryokan was modernized but still had the traditional japanese cultural vibes. The front desk staff and welcoming committee were great as well. It was raining and I accidentally forgot to order dinner so my husband and I had to go out, and the town was 10 minutes away if you walk it out and they had shuttles available to drop us off between 4 to 10p and that includes pick up, just give them a call with their whatsapp line. The breakfast and dinner were keiseki meal and were very fresh and worth it. The onsen was also amazing!"

"The place is wonderful and the staff are so friendly! We loved our time there and the onsen was great!"

"This was the splurge stay on our honeymoon, and it was worth every last yen. The amenities, food, everything was perfect, and the staff were so helpful, kind, and accomodating. I will personally be recommending this property to everyone who will listen."

"Amazing stay, incredibly helpful staff that can’t do enough for you, lovely private Onsen in the hills. Must visit if in the area"

"Amazing spa and amenities"

"Exceptional. Beautiful ryokan, exquisite kaiseki dinner and breakfast"

"This was the perfect place to stay for a first time visit to a Japanese Onsen town. Excellent location on the river within walking distance of all the included spas, many shops and places to eat. Recommendation from a staff member for great food/good value in 2 blocks. We definitely had our favorites eateries and Onsen, but the whole experience was just lovely and Ichidaya made it so. Most staff very pleasant, helpful and patient with our non-existent Japanese. The room in front was spacious, overlooking the river, and had all the amenities we needed to visit the spas in style. Only negatives were us mobility challenged seniors not getting access to the room before 3 PM after 3 flights in 24 hours. They were insistent on that, though they did keep bags for us until check-in. Also the slick steep wooden stairs were a challenge and we would’ve preferred a first floor room. But we managed taking care to use the railing, move slowly & get help with luggage. No complaints on the room itself -comfy twin beds, big picture windows and a heated toilet seat with bidet. Everything very clean. Didn’t opt for meals there, but they smelled delicious cooking. Lots of restaurants and shops within five minutes and the view from the ancient stone bridges down the river with the weeping willows was just gorgeous. About the town, easy walking around, 12 minutes to ropeway or train station, all onsens closer but we couldn’t find breakfast before 9am or dinner after 6pm on Saturday. Hmm."