Mountain Falls Hotels

"Stayed with family. Overall, nice place to stay for few days. "

"The first room we had, reeked of cigarette smoke that was embedded in the room and had plastic wrap over the smoke detector (whole hotel is “non-smoking”. Also, the bathtub wa sin rough shape in that room. The carpet was “sticky” and the hallway to the whole 4 th floor was smelly. Complained to desk the next morning and was moved to exact room on the floor below very quickly and they were very nice about it. Although the second room did’nt smell like smoke, it still had a smell to it that wasn’t “clean”. Hotels shouldn’t have carpet…the breakfast is lacking any kind of protein and we decided to get breakfast elsewhere, they do have a waffle maker. This is the 3rd time we have stayed at this exact hotel, the first two times are the reason we came back. The rooms were clean then with no issues. We visit Winchester frequently as our son goes to school there, will probably choose other hotels that we have stayed in there over this one due to this stay. "

"Checked in and went to room. Came back down in 10 min to use the pool and it was closed for maintenance. We specifically booked here to use pool and have a breakfast provided. Went to front desk and was told because we went to the room and cleaning staff went home for the day, she could not refund us for the night so we could find somewhere else with working amenities. So we stayed but received no compensation. Not how I think it should have been handled. "

"Very clean property, room. Staff was very friendly. Breakfast wasn’t continental but a big breakfast, complete! Pancakes, eggs, sausage cereal, pastries, fruit! Well worth the price."

"The parking lot was very well lit and safe."

"Our room was very nice and clean, but backed to the interstate and was loud"

"Pool was great"

"Parking was safe and easy. Breakfast was ok. The property needed some updates. Needs an outside sitting area, the picnic tables need to be replaced. The employees were very friendly and helpful. "

"Room was big ac fine wood floors creaked a little Breakfast is sparse Pancake maker worked but not much else there, no fruit no eggs just white bread some danish a d cereal Coffee was ok and there is a Dunkin across the street Facility is ok for one night wouldn’t stay longer Price was reasonable Also no fitness room"