"Overall, we had a good stay at Tides Folly Beach, and the hotel itself was nice. However, the experience started on a disappointing note. We booked our stay well in advance, but our room wasn't ready at check-in. After a long flight and drive, waiting more than two hours with a toddler made the start of our vacation much more stressful than it should have been.
To the hotel's credit, the staff compensated us for the inconvenience, and we appreciated the gesture. However, we didn't book this hotel for compensation, we booked it with the expectation that the room we reserved in advance would be ready when we arrived. Instead, we had to accept a Superior Oceanfront Two Queen room rather than the Premium Oceanfront King we had originally reserved.
Aside from the delayed check-in and room downgrade, we had a pleasant stay. The location is excellent, and we enjoyed the rest of our visit. I hope the hotel improves its check-in process and does a better job honoring reservations, especially for families traveling with young children."
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