Hotels near Monumento A Nossa Senhora Do Monte Serrat

"A very basic hotel. Rooms leave much to be desiered"

"This hotel is horrible for a multitude of different reasons. Let’s start with they placed it 100 feet after a toll, so everytime you leave and come back it’s 20$ each way. They used to do vouchers but stopped 3 years ago I was told, which is extremely greedy. The hotel itself is in terrible condition, I closed the bathroom door and the hatch in the ceiling fell and hit me. The shower is missing the finish on one side and looks extremely poor and run down. The room is small and the air conditioner barely works. The pictures are a complete lie about this property. The staff is also extremely incompetent, I expressed to the front desk I didn’t feel comfortable with cleaners in the room because there is no safe. Only to come back after being out 10 hours to somebody in our room. The front desk didn’t even offer an apology. There is a massive pot hole in the driveway which unavoidable and really can damage your car. I wouldn’t recommend this to anybody. Absolutely terrible experience and they should be offering a refund. "

"Spotless room"

"Easy to get to ."

"It’s an excelent place for stay."

"Rooms were spotless"

"Clean room and kind staffs! "

"This place was incredibly clean! Brazil is already very clean, but this place is perfect for anyone with OCD. They are constantly cleaning and it's really spotless. The food was also amazingly good, with good portion sizes, despite the high prices. We were truly impressed by the quality. In addition to that, the property itself is huge, with so much to do, to see and to experience. Truly outstanding. Unfortunately, we were frustrated by the reception staff and their inability to agree on things. Each person would say a different thing and they were definitely not able to own and solve our issues. In particular, even though they confirmed that there was a free laundry service, we were unable get anything washed because the receptionist had a different opinion on the matter... They also don't even have a working phone (apparently the owner doesn't care about fixing it) so you can call them all day and no one answers. And their availability on online platforms is not representative of their actual room availability... The only way to reach out is by WhatsApp text (not even call!), but with a number that's not the one you find on the internet (the right one ends with 4199). We also had issues with the payment and some nonsensical decisions they made. Overall, if you're lucky to avoid these issues, this place is truly exceptional."

"We enjoyed our stay at the Villa, with a few caveats. First of all, I must say how exceptional the staff is. Extremely kind and helpful. The property itself is very well set up and well maintained. It is quite compact, with lots to do in a rather small space. The only thing we were disappointed about was the lack of dining options. There is no food at all at the property, not even breakfast or vending machines. The area around the hotel is not very walkable at all (no sidewalks, fast traffic) and there's only one restaurant within walking distance. You'd think that's ok for a couple of days, but after finding 4 dead flies in the food there (always left open with lots of bugs flying around), we could not go back. So the only option left would have been to order food, but we could not sign up to the local food delivery apps, since they required a working brazilian phone number, which we didn't have. And there's no Uber Eats in Brazil. All in all, the place itself is good, but you have to come with a car or with iFood pre-installed on your phone, and either way, you won't be able to eat only delivered food for too many days in a row. It's a shame they don't provide at least breakfast!"