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"I never leave bad reviews but feel I need to share my families experience. We had a ground level floor with a view of bushes, 2 random plastic chairs on the patio that were very uncomfortable. Not cozy! To get to your room you have to walk through this very dark cave like hallway. Poor lighting. Several spiders on the wall and pillow. Holes in screen, Keep your suit cases zipped! My husband woke up to several bug bites! Stained carpet. We tried to watch a movie at night but no Wifi/ TV didn’t work. The # we were given at checkin for front desk reception either didn’t work or they just don’t answer the phones. We asked if it was possible to change rooms the first night, but bc there wasn’t water to another building, several guest were displaced and hanging around the lobby at 9:00 at night, we were told to speak with a manager in the morning. No a.c. The property is Very steep, no side walks, unwalkable. You have to drive everywhere on the property or ask for a shuttle (but again no one was answering the phone). No parking available at our building, everyone was getting blocked in! Guests that stayed in our building would leave notes with Rm # on car so guests could knock on their door if they needed to leave. We felt trapped! Large buses everywhere. You can’t easily walk to grab a cup of coffee. Inaccessible and kids had no freedom to explore. Felt more like an outdated college dorm feel with a common area to eat. Checked out in a.m. Hope this helps other future families. "

"The property was beautiful and the hotel was clean and we enjoyed our stay. The food was delicious and fresh. Love the farm to table experience and the food growing throughout the property. The only negative was our safe key didn’t work and wasn’t fixed as requested. Erik went above and beyond to ensure an item we left behind was couriered to our next destination. Thank you. Overall, would recommend and will return again. "

"Fantastic hotel! We really enjoyed our stay. Very nice staff, the pools were amazing. Do note that the pools/hot springs fluctuate in temperature depending on volcanic activity, which I think is cool."

"Magnificent, just what we needed, a wonderful find"

"My husband and I stayed here with our kids (ages 10-21) and the whole family loved it! The resort was clean, well kept, had beautiful views around every corner. The thermal springs are both easy to get to and tucked away and despite the busy tourism week, never felt overcrowded. "

"Great resort"

"Incredible stay. "

"Excellent breakfast included. Convenient spot. "

"What a beautiful property! We thoroughly enjoyed our stay. The hot springs (which stay open until about 3am), the views of the Arenal Volcano, the room amenities, the tasty (& varied breakfasts), the helpful staff, the views from our porch.... I could go on! Staf were helpful organising tours and we really liked how there was a coffee & tea station in reception as well as in the rooms. We also enjoyed our dinner at the on-site restaurant Surá. Highly recommended"