Monteverde Alto Hotels

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"Breakfeast was exellent."

"Very friendly, central town area."

"Grand Hotel Don Juan, in ways you were grand and it ways you were forgotten. Don't get me wrong, I would stay here again - the prices were beyond reasonable and the access to the private beach and pool access was amazing. However, the room needed some TLC - mostly just the shower. The first day we took a shower, the shower head flew off and I was left being sprayed with a water hose. Did I tell the staff, I did. Were they alarmed, they were! Did they do anything about it? They did not - for 4 days we showered with a water hose and twice the cleaning staff cleaned the room and saw the detached shower head sitting by the towels. Second, the coffee machine at breakfast produced the most acidic coffee - I stopped drinking coffee in favor of tea. But the breakfast was decent and included in the price of the room. However, the website said the resort fee would be per accommodation and the price quoted by Expedia was per room - but at the time of check out the resort fee was charged for double occupancy. Still, it was only 7.20€ per day - I can't really complain about that. Also on Expedia, it's called the resort fee at check out it's called the club card. Just an fyi. What else, the cafè staff were lovely, they added an extra beer to our tab that we didn't order, but there were plenty of freebies at apertivo, I am not so upset about the extra 6€. At the end of the day, this was one of the best hotels I've stayed at, but there are things the hotel could do to improve. "

"Unfortunately our stay was less than satisfactory. The hotel didn’t have air conditioning, pool was drained, internet was down, and the weather was hot. The hotel is surrounded by a very, very busy and noisy road; we had to keep the windows open to cool the room and the road noise was awful and bugs came into our room. The hotel was sparsely staffed and breakfast was not good (this was the 6th hotel we’ve stayed at on our road trip). The rooms were clean and the limited staff members were all nice and apologetic for the problems."