"My wife and I arrived at 2:40 pm, knowing that after travelling all day that maybe we could check in before the standard check in time of 3:00pm. The front desk clerk immediately looked at our reservation and said our room wasn't ready. When asked when it might be ready, and she stated that the check in time is 3:00pm. We waited in the lobby. Two other couples came in right after us and their room was ready and were allowed to check in. At 3:05p I again asked if our room was ready, and we were told they are almost done cleaning it. At 3:15p the desk clerk said our room was finally ready. When asked if our room was special or something because the other couples were able to check in before us. The clerk said the hotel is sold out, and this room was assigned to us. The clerk then said that since we were booked through "EXPEDIA", that she had to fill in all our information into the computer. We were then give our key cards and advised that our room #119 was right next to the office and pool. We entered the room and immediately noticed that there had to be 20 children swimming in the pool next to our room and they were constantly screaming and kicking a soccer type ball against the watt that connects to our room. Our room shook for hours. There is apparently NO insulation at all between the wall and the pool. My wife eventually went to the front desk to inquire about changing rooms or talking to the kids about the noise. We were all but told we had an EXPEDIA room. Never again."
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