Does The Royal Shaza Suites have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 7:00 AM–6:00 PM.

Is The Royal Shaza Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Royal Shaza Suites?

Self parking is free at this property.

What time is check-in at The Royal Shaza Suites?

Check-in begins at noon. Late check-in is available during limited hours.

Where is The Royal Shaza Suites located?

This Shanzu hotel is on the beach, 1.6 mi (2.5 km) from Bamburi Beach, and within 6 mi (10 km) of Haller Park and Mtwapa Mall. Nyali Beach and Mombasa Marine National Park are also within 9 mi (15 km).

The Royal Shaza Suites Reviews, Deals & Photos 2025

10/10 Excellent

shadrack

Aug 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome place to be clean staff are friendly everything is beautiful

Stayed 2 nights in Aug 2025

8/10 Good

Mercy

Aug 28, 2025

Liked: Cleanliness, amenities

Great satff

Stayed 3 nights in Jul 2025

10/10 Excellent

Dazzle

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best accomodation on my trip to Kenya!

Stayed 1 night in Jun 2025

10/10 Excellent

Johannes

Aug 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Thanks a lot for all! You were very helpful! :-) Marion & John

Stayed 5 nights in Aug 2025

10/10 Excellent

Manuel

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet and very clean at the service personnel were wonderful

Stayed 1 night in Feb 2025

10/10 Excellent

Michele

Feb 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really loved our stay here! The staff was so accommodating especially Terry at the desk! The rooms were perfect. Access to beaches were close. Really beautiful hotel would recommend!

Stayed 6 nights in Feb 2025

8/10 Good

Artoosh

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall it is a nice place to stay. The pool and the beach too warm to swim, to be refresh and they close the pooll at 6 PM instead of at least 9 PM like most places around the world.

Stayed 3 nights in Mar 2025

10/10 Excellent

Manuel

Feb 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have no complaints. The location is beautiful property will maintained staff very, nice and friendly I will recommend to my friends and I will return

Stayed 3 nights in Feb 2025

8/10 Good

faustin

Dec 7, 2024

Liked: Amenities, property conditions & facilities

The property is good

Stayed 8 nights in Nov 2024

10/10 Excellent

Anne

Oct 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza

Stayed 1 night in Oct 2024

10/10 Excellent

Petra

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super super super super nice hotel

Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐

Stayed 3 nights in Mar 2025

6/10 Okay

Mary

Mar 6, 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service

Fair stay in Shanzu

It's ridiculous to charge 500 for toom service delivery. Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches. The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly. My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company. Front desk staff and the hotel manager are amazing and very accommodative. Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long. Overall, we had a lovely time here and will definitely come back.

Stayed 2 nights in Feb 2025

10/10 Excellent

Agnes

Nov 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes

Stayed 4 nights in Nov 2024

2/10 Terrible

Duane

Sep 22, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)

Stayed 3 nights in Sep 2024

10/10 Excellent

mahdi

Aug 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Einzigartig Room Freundliche personal , leckeres Essen Ich komme wieder gerne

Stayed 2 nights in Jul 2025

4/10 Poor

Sundeep Singh

May 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Took 45 minutes for a cocktail to arrive and the bar worker continously kept the change prompting me to challenge his poor service. Not the best situation to be in while relaxing. Had another bar employee shout at my guest for not using a towel when none were in sight hidden behind the bar. Was asked several times by security "where I was going" like he is my dad. The employees think the hotel is a strict boarding school. Breakfast and the staff serving were absolutely amazing and are great representatives of the hotel. Maybe they could teach the staff at the bar/reception/security some customer service skills.

Stayed 8 nights in May 2025

10/10 Excellent

Ib

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I got a very good offer to stay at the Royal Shaza suites and I am very happy to have chosen to stay here. The reception staff especially Emmanuel were very welcoming and helpful. I requested an early check in and early check out which were all accommodated for. The room was clean, spacious & quiet. I felt very safe at the property. The staff are very helpful and polite. I requested a very early breakfast for a few days which was accommodated for with no problem by the restaurant. Thanks to the chef and Charles, who served me almost every day of my stay. The laundry service are quick snd reasonably priced. There is a well equipped gym, several swimming pools, well maintained gardens and beach access to the ocean.

Stayed 9 nights in Mar 2025

10/10 Excellent

Béatrice

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Établissement excessivement propre. Serviettes de bains et draps changés chaque jour. Personnel accueillant, poli, gentil, serviable. Chambre très spacieuse. Grande douche. Piscine très propre également. En revanche les matelas des transat auraient besoin d’être changés. Excellent séjour. Je recommande cet hôtel les yeux fermés

Stayed 14 nights in Mar 2025

10/10 Excellent

Manuel

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was safe, quiet and the staff wonderful

Stayed 7 nights in Feb 2025

10/10 Excellent

Ammar Ahmed Hassan

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staf is great, the view from the roim an the pool is breathtaking.

Stayed 4 nights in Feb 2025

10/10 Excellent

Manuel

Feb 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a wonderful place very quiet. The breakfast is wonderful beautiful view of the beach. I would recommend this property to anyone looking for quiet, peaceful, and beautiful, and I will return very happy with the place. Thank you so much.

Stayed 3 nights in Feb 2025

8/10 Good

Anastasia

Feb 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Unterkunft an sich ist gut. Das Personal sehr bemüht. Das Essen ist jedoch nicht gut.

Stayed 6 nights in Feb 2025

8/10 Good

Verified traveler

Jan 29, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Annan kokonaisuudessa arvosanaksi 8/10

Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita.

Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveler

Jan 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

10/10 Excellent

Victor

Nov 26, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing hotel😍

Stayed 3 nights in Nov 2024

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