"The stay was relatively nice but for my two night stay, my bathtub was not cleaned after our first night. I let the front desk staff know at checkout and their response was just "Okay." no apology or request for how they could compensate me for the inconvenience.
The pictures for the spa on the website showed people in robes, but no robes are provided, neither were towels. I think the expectation was that we use the towels from our room.
The staff were quite friendly at check-in."
Holiday Inn Express Rotterdam - Central Station by IHG
8/10 Good
"This hotel is located with a tram stop outside and walking distance to the metro and inter city trains. It is a great location and only about four stops on the tram to Wilhameinapleim stop for the cruise terminal. It makes for easy and cheap transport on the tram and train using the OV chipkaart tap on and tap off card. The hotel is very comfortable with a very comprehensive complimentary breakfast. Staff are helpful and friendly."