Search Cottages in Millbrook

"Really dated. Nothing had been updated since the 70s, which meant the sofabed was an uncomfortable sleep"

"Great breakfast, friendly staff, clean room. "

"Excellent breakfast. Some areas getting a litt?e run down."

"The hotel is Beautiful, staff friendly. Downfall They only had one place to eat , the restaurant was turned into Buffet only ,$45 per person to eat, or you could get a players card and gamble then buffet would be $15 per person, the wait time was hour and half long, and standing in line. Iast time I went they went you had a restaurant sit down meal and if it was busy you could sit at the bar until your table was ready or eat at the bar. Would I go back not sure "

"room was clean, washroom accessible"

"Nice for a motel, little to no hot water during peak hours. Pretty close to everything. Staff are friendly "

"Great hotel, amazing and friendly staffs. Good breakfast also "

"Breakfast was good. Staff were friendly. Bathroom fan was quite loud, as well as the room heating was quite loud. Nice that they have a pool and exercise room."

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."