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"Staff is courteous and helpful. Hotel is well maintained. "

"All good."

"I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!"

"Really good location, near restaurant and supermarket and bus and train."

"Seems like a new property! Modern and clean. I had a rental car and needed a place close to the airport to spend the night - couldn’t have found a better location."

"The staff at Fenix is fantastic.super helpful,first rate service attitude. Nice zen looking hotel."

"book 2 room to stay one night. we were very please with this hotel service."

"Peaceful, beautiful scenery and homely. The hosts were friendly and helpful to share about transport and food options, and answered my questions when I had difficulty navigating Furano (my first time in Hokkaido). As a solo traveler without a car, I am grateful that they picked me up on my first day and sent me to the bus stop on my last day. House is very comfortable and spacious. Thanks Penguin and Jane for being such great hosts!"

"Very enjoyable stay with warm note to welcome us. The place is spacious and close to many attractions! "