Search Chalets in Midway

"Very clean and newly updated rooms. The exterior could be improved, but it was fine. Breakfast was alright. "

" The food was good and parking was great and great location to Provo Airport"

"The room was not clean. Only in the way of hair is in the bathroom. Not a huge deal. But the fact that the hot tub was not working when we arrived and we had especially asked about that 24 hours before. The staff was not friendly or even helpful. As we’ve mentioned in other reviews, it starts from the top and the general manager, who apparently does not come there over the weekend was brutally rude and accused us of something not honest and true at all. Under her there are the front desk people who were even less accommodating or maybe that’s a bad word. We had no high expectations other than the basics and they just looked at us like we were crazy and we were being unreasonable. The hot tub was murky flat water and it was cold. Not just a little bit cold. It was cold. They ultimately moved us to a room that was functional with hot water yet the door did not work. They spent two hours on the front door, changing the lock and the key code pad. The maintenance guys were wonderful. Jorge and.another were trying so hard to get the door to function so that we could leave and enjoy our stay. That never happened and truly the best thing about this place was that they let us out of our reservation. We went down the street and found something for the same price yet much nicer. In fact, it was even less. Courtyard Marriott. In Cottonwood. What a wonderful place. It was a refreshing change from the weird attitude of the Hampton. What a bummer."

"The breakfast was much better than average. The staff seem to turn over every time I stay at the crystal inn but"

"Great staff, easy and safe parking, so clean. Adequate breakfast and if not to your liking Whole Foods is next door. Quiet too "

"The bathtub faucet was leaking, so much wasted water. Our room did not get attended to we used the bag for the ice bucket the first night and it was not replaced. We did get new towels but that was all as far as the room. The air conditioner did not keep the room cool. Food ran out at breakfast and was not replenished."

"Wonderful property with staff who seem to be care about their guests experience-Colton and Walter went the extra mile to help resolve a car issue that we had . "

"The hotel was super clean and well stocked. Kitchen was equipped with plates and silverware. The self check in kiosk didn’t work and we had to wait for a front desk staff but he was polite and friendly. "

"Expedia sent the wrong address to this property. Of course the property had no help for me when I called to try to find the right place to check in. The property itself was new and clean with a comfortable bed.The road noise in my 2nd floor room was extraordinarily loud and woke me several times despite my noise machine. The white slat blinds only served to amplify the outside lights and glow throughout the room.If you don’t want to sleep in a room with enough light to read by at midnight, bring a sleep mask. Also, the automatic light in the bathroom could not be turned off for more than a few seconds which wouldn’t have been so obnoxious if it didn’t turn on two sets of the brightest lights I have ever encountered in a hotel.i saw spots after a sleepy trip to the bathroom. No cookware despite having a dishwasher, cooktop, and full sized fridge in he room. No coffee. No coffee maker. No toiletries. No Kleenex. No luggage stand. The coffee machine in the lobby offered cappuccino and mocha as well as coffee. It was out of both milk powder and chocolate powder. When I pointed this out to the gal behind the desk, she said, “hm” and turned back to chatting with her coworker. Never did refill them so settled for the instant coffee and ended up throwing it away due to the bitter and tar taste. I will pay a little more and stay somewhere else in the future. It is not worth the savings when I hit the road tired and have to stop first thing and buy coffee. "