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"I picked the Cadillac because my stay is usually top-tier. I have stayed here on at least five separate occasions. As always, the staff at the reception, pool bar, adult pool area and beach were great. Shoutout to Chris and Dillion on the beach and reception who sent a bottle of Prosecco up to the room in celebration of my daughter’s birthday. However small things occurred which were not typical, There was a mystery stain on the fabric at the foot of the bed frame that I was able to get out with several wipes. The AC was very loud, the grill was full of dust and missing a slat. One of the drapes on the window was filthy and the mini bar was either locked or jammed. The staff member who bought my suitcases up was pleasant, but he asked me if I needed anything else and I told him that a robe was missing that I’d like extra waters and sugar for tea and I needed a price menu for the mini bar (before I realized it was jammed), but he never returned with any of those items. I did eventually call down to reception (the next day) who sent up the waters and robe pretty quickly, I never was given the mini bar menu but we were never quite able to get the bar open and that’s even after having a staff member try to assist. I noticed an empty container for the complimentary nail file and there was no ice machine in the designated room. I really do like to stay here so I hoping this review is helpful!"

"Pool was nice. Suite did overlook beach. Nasty room "

"All things were resolved but a shortage of towels and dirty vanity. No garbage bags in trash cans. Lighting in sleeping area was dimmer than other hotels I have been in. Staff was very helpful to resolve issues so that's nice. Property was clean except the shortcomings of the things mentioned. "

"Very family friendly. Beach and pool and super nice. Everything is close by."

"Super dissatisfied! We paid full price for hotel room and facilities that we couldnt use while the hotel hosted a massive music festival event. We were totally unaware of this and feel like we should have been advised upon booking. Management offered no apologies or compensation. "

"The staff at Park Central were gracious and accommodating. A very nice way to enjoy South Beach. "

"One of the worst customer service experiences I’ve had. I mistakenly booked the wrong date and immediately reached out—both directly and through Expedia —to request a simple cancellation or date change. I even made a new reservation for the correct dates, yet the hotel made zero effort to assist. No reply. No acknowledgment. Nothing. For a hotel that presents itself as upscale, this level of disregard is unacceptable. I would seriously reconsider staying here based on how poorly they handle even the simplest customer requests."

"Dining staff were outstanding. Food was great. Location was excellent. From the outside, the building was nice. From the lobby, once in the hallways, and every room: was the most dilapidated hotel I’ve ever been in. Bed seemed clean. "

"Les chambres sont plus petites qu’elles ont l’air sur les photos mais elles sont confortables . Pour un court séjour , le rapport qualité prix est bon."