Search Apartments in Mexican Riviera

"I never logged into wifi so not sure how that was. The room was always clean. Water was always available when we called the front also blankets if we needed any. Food was okay but for all inclusive it was fine. Make sure to not lose your beach towels they will charge lol. I lost mine or someone took it. Over all great experience, if you don’t have to leave the resort don’t but if there’s time you do you’ll be fine once in a while. "

"Love it, we enjoyed every minute of it. Will definitely stay here again. The housekeeper took all the towels as she should, but, didn't replace the hand towels from the restroom. The next day we asked for an extra towel because there was 5 of us and she left us 4. We also asked for a hand towel. When we returned. Still no hand towels but 2 thin face towels. The last evening, she took the dirty towels and didn't replace any. We came back from the beach and we had to go ask for them from the lobby. We didn't let the towels situation get us down. Just sharing so everyone is aware. It happens. "

"The rooms and hallways have a bad smell. "

"Great resort but the entertainment can use some improvement"

"The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour. "

"Very nice resort, great food, great beach. The only problem is, do not expect a booking at an à la carte restaurant. The butlers they assign to you to do the bookings tell you every morning that the restaurant is not available. Most likely it's a tactic to keep restaurant bookings down."

"Staff was great, everything else wasn’t. We did not get the room we booked, gym was crowded, pool situation sucked. People go down and put towels on chairs at 7am and then show up around 12-1pm. There are signs that say you can’t leave your stuff unattended for more than 30 min but that’s not enforced. There was construction going on that was loud and annoying while at the pool. Food was ok. Overall just ok. Would not recommend and would not go back. "

"Everything was ok "

"3 star at best. Very clean rooms and beautiful property. Beach is gorgeous and pools were decent. Didn't have to play the towel game which I appreciate. Lots of chairs available. Lots of shade huts on beach - they could use more at pool. The food is so very average. As a Canadian who generally chooses 4+ star all inclusive resorts, this is a 3. Think glorified Best Western breakfast. Very few items to choose from. Poor quality pastries and basic muffins. Cut up hot dogs - no bacon or sausage available. Heating trays are luke warm. Same for lunch. Very basic and not much selection. We opted to pay for breakfast only and eat off the resort for all dinners. The lunches were way overpriced if you weren't on the all/in plan. Staff was very friendly. Lots of stairs - we knew that going in. But it does make for long trips back to the room if you need to get something. I visited this hotel 20 years ago - my recollection was that it was much higher end back then. If a 3 star basic needs hotel is what you're looking for, it will meet your needs. I wont return. I will spend a bit more to have much better food. "