Mendez Crossing West hotel rooms a the Independent

"The friendliest staff! Always excellent customer service!"

"The staff were accommodating, even though we checked in early they allowed us to use the room to catch for our wedding. Room is clean and decent. "

"Kind, attentive staff. Clean, beautiful room. Free breakfast. Room service. Not overcrowded. Relaxing and priceless."

"The ambience was wonderful. The staff were always respectful and friendly. The breakfast buffet was the highlight of our stay. The room was quiet and comfortable. The TV did not offer a lot of variety (cable) and the shower water did not heat up, but it's all good! The staff was very responsive and helpful! We want to stay here again!!"

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"Perfect location , good food around and excellent view of the volcano . Pleasant staff "

"Breakfast is standard, clean room , staff are courteous."

"Very professional staff, very clean room and beautiful view."

"Reasonably priced and clean hotel. Convenient to go to a mall beside the hotel, where places to eat around the hotel can be found. Room is spacious; lobby is decent. Only feedback - hard to communicate with the hotel - sent emails to them since December 7, 2025 re: requests concerning reservation and no reply were received from them. Needed to call them to communicate. "