"I made this reservation approximately two months ago through Hotels.com. We arrived yesterday around 12:30 PM to check in, however, the office was locked and there was no staff on site. Since there was no one available to assist us, we left to have lunch and spend some time in town.
During that time, I made multiple attempts to call, but received no answer. We returned to the property around 4:30 PM, and the office was still closed. We remained outside for approximately 45 minutes continuing to call the number listed on the website, again with no response.
Fortunately, another guest arrived, and we asked how they were able to check in. They provided us with an alternate phone number. Had we not encountered them, we would not have had any way to access our guest house.
Additionally, we selected this property specifically for the full bed and breakfast experience, including touring the plantation home and having breakfast the following morning. However, both the plantation home and breakfast area were locked. We were informed that if we happened to be present when the cleaning crew arrived, they might be able to unlock the home, which is not what we expected from our stay. There was breakfast. It was locked and had tables and chairs stacked inside.
I brought my mother here to celebrate her 78th birthday, and unfortunately, this experience was disappointing and embarrassing, as I was the one who planned and booked this trip."
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