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Luna Palace Hotel and Suites

3.0 star property
Family-friendly beachfront location with outdoor pool

Choose dates to view prices

Luna Palace Hotel and Suites offers a welcoming family atmosphere in Zona Dorada. Enjoy the outdoor pool with a swim-up bar or find a quiet moment in the garden with WiFi. The staff is consistently praised by previous guests for their helpfulness.
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Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Room service

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, Kitchenette, Partial Ocean View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Partial Ocean View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Family Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, Kitchenette, No view

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, No view

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Studio, Kitchenette, Ocean View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Studio, Kitchenette, Ocean View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior

Holiday Inn Express & Suites Hotel Mazatlan by IHG

Mazatlán
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
9.2 out of 10, Wonderful, 123 reviews
The price is P5,145
P6,122 total
includes taxes & fees
Nov 25 - Nov 26
Holiday Inn Express & Suites Hotel Mazatlan by IHG
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About the neighborhood

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Playa Brujas - 2 min walk - 0.2 km
  • Cerritos Beach - 14 min walk - 1.2 km
  • Bula - 8 min drive - 2.3 km
  • Witches Beach - 11 min drive - 2.7 km
  • Punta Camaron Beach - 14 min drive - 3.1 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Diego's Beach House - ‬3 min walk
  • ‪Grand Central Bar at Oceano Palace - ‬2 min walk
  • ‪Las Palomas - ‬4 min walk
  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly hotel near The Mazatlan Malecón
Consider a stay at Luna Palace Hotel and Suites and take advantage of a swim-up bar, a poolside bar, and a terrace. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with a waterslide and a swim-up bar
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Luggage storage, a porter/bellhop, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 71 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils
  • 29-inch TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at Luna Palace Hotel and Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 300 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children
  • Rollaway bed fee: MXN 300 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Does Luna Palace Hotel and Suites have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Luna Palace Hotel and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Luna Palace Hotel and Suites?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Luna Palace Hotel and Suites?

Check-out is at noon.

Are there all-inclusive benefits at Luna Palace Hotel and Suites?

Some rate plans available at this hotel are all-inclusive.

Where is Luna Palace Hotel and Suites located?

Located in Zona Dorada, this beachfront hotel is in the entertainment district, just steps from Islands and Protected Areas of the Gulf of California and Playa Brujas. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 mi (3 km).

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Luna Palace Hotel and Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 284 out of 761 reviews
Rating 8 - Good. 266 out of 761 reviews
Rating 6 - Okay. 119 out of 761 reviews
Rating 4 - Poor. 38 out of 761 reviews
Rating 2 - Terrible. 54 out of 761 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
Stayed 9 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.
Stayed 2 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and the works very helpful
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Another great stay at Luna Palace. One of the best spots in all of Mazatlan.
Stayed 2 nights in Feb 2023

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 7 nights in Dec 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, well kept and quiet. Lovely pool.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful!! Close to the beach..it’s calm and peaceful…
Stayed 3 nights in Apr 2024

8/10 Good

Timothy David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.
Stayed 6 nights in Jan 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with some really good restaurants near by. Overall staff was great. Poula at the desk was lovely. My Spanish could definitely be better but I feel that some English by staff could also be better I tried to look after the staff daily with gratuity because I know that’s how they make a living. I did have a garment go missing from my room and nothing was done about it. Disappointed 😢
Stayed 9 nights in Jan 2024

2/10 Terrible

Luis

Liked: Cleanliness
Disliked: Staff & service, amenities
advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service
Stayed 6 nights in Nov 2023

8/10 Good

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
This property was being renovated during our stay. I was lucky enough to get one of the recently renovated rooms. The workers started promptly at 7:00 a.m. and quit at 6:00 p.m. Being an early riser, this was not an issue for me. The workers were very respectful and there were no issues in that regard. The housekeeping staff and the front desk/bell hop were all capable and pleasant. My only criticism would be of the restaurant/bar service, especially in the afternoons. This has always been an issue at this hotel. Overall this stay was a good one.
Stayed 14 nights in Nov 2022

6/10 Okay

Jose Antonio Jaime

Liked: Property conditions & facilities
Disliked: Staff & service
Customer service can be improve as not all staff were friendly! Also, called front desk one time for towels but came more then an hour late!
Stayed 4 nights in Dec 2022

6/10 Okay

Steph

Liked: Cleanliness, staff & service, room comfort

Won't stay again due to security guard

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.
Stayed 7 nights in Dec 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.
Stayed 11 nights in Dec 2024

8/10 Good

Murraymm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller property with nice pool and beach access. Access to the property for people staying at sister resorts nearby made it a bit busier poolside at times but was was likely due to Mardi Gras approaching toward the end of our stay. Did not do all inclusive as there are plenty of great dining options around. Some that did all inclusive said they had trouble getting service but the staff seemed attentive to us. Might be worth doing a breakfast plan if available as it looked pretty good. Nice to have a kitchenette with full size fridge, stove and microwave/oven combo and coffee maker. Did the smaller suite but would do the one bedroom due to the larger patio and separate bedroom but for as much time we were in the room the studio was fine. Mostly mature guests so quiet for the most part. Some families visiting from other sister resorts had kids but staff made sure they were supervised and not horsing around. Beach area is a fair size and well kept. The Star and Océano Palace resorts had more action and noise with bands. Easy ride (100 pesos) to the heart of golden zone and other areas with pulmonías or truck cabs. 250 ish to city centre. Most rooms have an ocean view and even the pool view included some ocean exposure. Would stay here again but some guest were saying they are going to renovate or expand into tours. Not sure but with the number of locals who were touring for timeshare or purchase didn’t make sense. Would definitely stay again if available!
Stayed 13 nights in Jan 2024

10/10 Excellent

Alma Leticia Almeraz

Liked: Cleanliness, staff & service, property conditions & facilities
Cómodo y personal amable
Stayed 3 nights in Oct 2025

8/10 Good

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno tenía buen sabor en gral, y puedes desayunar en cualquiera de sus otras sucursales. La unica falla en sus instalaciones era el elevador que tarda bastante en llegar. El hotel es pequeño y familiar, ideal si quieres tranquilidad.
Stayed 3 nights in Oct 2025

2/10 Terrible

Evelia

Disliked: Staff & service, amenities, property conditions & facilities
la verdad tengo años comprando mis viajes con expedía y es el peor hotel all exclusive que he recivido según es todo incluido y todo te cobran hasta el café que te dejan en el cuarto solo te dejan 2 botellas de agua y para colmo uno de los bar tenders me faltó el respeto jamás regresaré a este hotel me lleve muy mala experiencia
Stayed 7 nights in Sep 2025

8/10 Good

Ale

Liked: Cleanliness, amenities, property conditions & facilities
La vista súper bonita tanto de el hotel como de la playa me gustó mucho k el hotel está a pie de playa muy bien cuidado todo, el personal de el restaurante y del bar super atentos y amables en la recepción nunca me contestaron ni me solucionaron lo que necesitaba, el internet agarraba cuando quería en el baño no había agua caliente y las camaristas no nos ponían botellitas de agua aunque se las pidieramos y se supone que con mi paquete me daban una botella de vino que nunca la resolví.
Stayed 6 nights in Sep 2025

8/10 Good

Soraya

Liked: Property conditions & facilities
Falta limpieza
Stayed 1 night in May 2025

10/10 Excellent

Christian D

Liked: Cleanliness, property conditions & facilities
Great job
Stayed 4 nights in Jun 2025

8/10 Good

OSCAR ELOY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel en general, habitaciones cómodas y bonitas, la atención de meseros en rl restaurante sienpre buena y
Stayed 4 nights in Aug 2025

10/10 Excellent

NORA

Liked: Cleanliness, property conditions & facilities, room comfort

Cambio de hotel

Lo único que no me gustó es que yo reserve en el hotel Luna Palace y me mandaron a otro hotel llamado Pacific Palace
Stayed 2 nights in Jun 2025

10/10 Excellent

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, de echo nos dieron la habitación antes de tiempo, el personal muy amable y en el restaurante muy atentos a todo, gracias 🙏
Stayed 5 nights in Jun 2025