Matlacha Isles-Matlacha Shores Vacation Rentals

"Great bar service and lobby service was fantastic "

"This is the second Wyndham property that I have stayed at within the past year. Both times I was given a room on the first floor. Both times, noise has been an issue throughout the night. Please consider soundproofing the rooms that are close to the main entrance. It makes it difficult to sleep when you have to listen to every set of steps that enters or exits the building, all of the conversations with staff, and just anything else that typically happens in the lobby. I don't appreciate paying close to $200 for one night in a room with that condition. Next time I stay at Wyndham, I'm going to make sure they can provide a room farther away from the lobby. I haven't had this issue at other hotels. Also, why pay to have staff present if all they are going to do is have you check in on a digital screen with a different staff member on a webcam? Don't get me wrong, it is a good thing physical staff exist. I would hope that a physical person is there at all times in the event security is needed. With 24/7 lobby access to the building, digital staff don't guarantee safety. "

"Amazing room, good food, nice staff"

"Without question the filthiest hotel room I have ever stated. I got there late the first night and did not complain to anyone. I spent the night and figured they would clean the room the next day. No room service at all. If this review would let me post photos, I would be happy to show you. When I checked out needless to say, I complained and I received no refund. Disgusting hotel."

"Older hotel. Tiki bar had great entertainment. Rooms were clean. Overall decent experience while there. Only problem is that they tacked on an additional smoking fee of over $200 after we left. Neither me nor my husband have smoked a day in our lives. We attempted to reach out to the hotel for an explanation and they claimed the room "smelled smokey" and was "unusable" for two days after we checked out even though we again don't smoke and left the hotel in good condition. After some more back and forth between us and the hotel they claim the charge will stay. Overall I would recommend to avoid this hotel if you want to avoid being hit with additional "fees" after leaving. Maybe go for the band, but not for the night. "

"Cute rooms, two pool options, great food and staff at Tiki Hut "

"Property was very nice. Older hotel but clearly renovated after hurricane. Plenty of options for food and drink. Overall, the prices were fair and we would have enjoyed our stay much more if we’d been able to sleep. My understanding is that there was an emergency repair needed so between 1:00am and 5:00am all we heard was banging and drilling. Then we got out of bed to no water. Front desk literally looked at my husband who went to ask about the water and was ignored. Women looked at him and turned her back while laughing and talking on the phone. It could have been a guest so a little grace is given. However, when we checked out and were asked about our stay I mentioned the noise and lack of sleep. Same women said, we had emergency repair. There was no apology, nothing. While I understand things happen, empathy goes a long way and front desk staff should be trained appropriately to manage these situations. Would I stay again? Yes because otherwise it was nice. Just disappointed in front desk staff. "

"The phone in the room was completely dead! The TV was pretty bad. It wasn’t hooked up, when it was it was hard to navigate."

"kelly was amazingly helpful and we dont know what we would have done without her. sadly the air conditioning wasnt working the last two nights and sleeping in a hot room with the road noise was difficult"