Masuda Hotels

"Orderly, helpful front desk personnel. All well except there was food debris in the sink and hair not removed in the bathtub causing slow flow. Had to remove it ourselves so that can take the shower with ease. Humidifier also needs some cleaning. "

"The staff were very accommodating to my requests to ship luggage and were very helpful in determining the best method. I was treated to excellent service and will come back again. Older building so it goes with the territory that it could use some upkeep in the spa area. "

"The staff were wonderful. Lovely family hotel that had a great ambience. The food was exceptional and onsens lovely and relaxing. Wonderful location and easy access to Miyajima island. "

"This hotel is a bit strange. It's not a typical country inn or ryokan (you register using a QR code sent by email). I get a Western style bed on carpeted floor rather than futon on tatami. But nobody understands English. They have a restaurant, but couldn't understand that I wanted supper or explain why I couldn't have the supper they were serving to other guests. (I had to look for another place to eat.) For breakfast, I went into one serving room with tables and chairs neatly set out, and the staff waved frantically for me to go away. Finally one of them took me across the hall to where breakfast was set out and waiting for me. They seemed to think I was slightly deranged to mistake one dining room for another. The server politely brought me a cup of tea, but when I asked for coffee, she indicated that I had to go to the front desk of the hotel to get it, which I did. It didn't seem to occur to her that getting coffee for guests might be part of her job."