Massbrook Hotels

"Our room was perfect and unique. Great location!"

"The hotel was excellent. We had breakfast and dinner, both were excellent "

"Fabulous hotel. Friendly staff. Comfortable room. Beautiful food in restaurant"

"We arrived on Tuesday this week and checked out today at Noon. The arrival was first class. Staff were friendly and attentive. The room 540 was excellent being in a quieter area on the second floor with a courtyard view. Room amenities were excellent. The restaurant was very good with great staff attention to detail. The only fault I had was that my fillet steak was well done when I asked for medium. The staff were very apologetic. The bottle of red wine was served and not what was ordered. Again not the waitress fault. We drank it anyway. There was no deduction from the bill for either mistake. The siting of the hotel was very central to the town with parking on site. There was a spa and leisure club which we did not use as my wife had a cold. Well done. We will return."

"Very clean,staff ever nice and helpful, Beautiful fresh Breakfast "

"I absolutely loved my stay at Westport Woods Hotel and Spa! It’s in such a charming area right by the quay, with plenty of walkable dining options and a small grocery store just around the corner. The staff were incredible - so welcoming and helpful. Everything was very clean, the buffet breakfast was top notch, and the pool, sauna, and steam room were a lovely bonus. It was the perfect place to reset and recharge after staying in hostels. I would absolutely stay here again!"

"The hotel reception area is lovely -mcshanes var & restaurant needs a complete overall as very dated and tables, chairs are wobbly and most chairs have split or damaged covering . Service is very slow only staffed by young people who looked stressed at times - food was good when it arrived and plenty of it . Rooms advertised as delux are basic - dirty carpets , old bed frames, pillows are very full but incredibly uncomfortable, woke up with stiff neck , asked for replacements ie soft fud not arrive after 2 days where I actually went and got them myself but no better flat and hard !! Not hotel quality pillows - cold room no extra blankets to use !! Had booked deluxe double room ended up with a triple - 2 single beds - 1 double /kingsize when questioned this I was told that’s the room allocated to you !! Very clutter with the extra beds and not the room we booked !! Tea & coffee supplied in the room which was nice but very sparse -2 tea bags / 4 coffee sachet/ 4 milk /4 sugar -3cups- The experience was disappointing I was expecting more delux - no room safe no mini fridge - 6 coat hangers for a weeks stay. No plugs by bed - the room & bath room were very clean but very dated and dirty carpets !! Didn’t spend much time in it -The staff I have to say are very friendly and always greet you - which was very nice . Would not return "

"booked a family rooms, asked for 3 beds, had a call with the hotel the week before and asked again for 3 beds. Checked in on the day and asked again to ensure there were 3 beds as had to visit a relative before going to the room. Got to the room at 8 o'clock that evening only 2 beds. Staff in the hotel arent great and the food is just ok"

"We had a lovely stay in this hotel. Its clean comfortable and everyone is pleasant. "