Martinsburg Hotels

"Absolutely spotless room and first-rate service."

"Our stay at Comfort Inn & Suites in Heath was overall okay, but there were several issues that made our visit more difficult than expected. One concern was the lights in the parking lot and the pool area, which were constantly flickering during our stay. This was noticeable at night and made the parking lot feel less comfortable than it should have. When booking, we clearly stated that we were traveling with children and included their ages. We were placed on the third floor, which I personally didn’t mind, but it became challenging because my children received noise complaints after 9 PM, even for normal kid activity like walking around or accidentally dropping something. I understand that noise complaints aren’t entirely the hotel’s fault, but we were later told that next time we should let them know we have children so we can be placed on the first floor—even though that information was already included in our reservation. Another issue was with the bathroom showers. Both rooms I booked had showers that were stuck on shower mode, meaning there was no option to run a bath. Since I have small children who cannot take showers yet, this made things especially difficult. In addition, in my room, the hot and cold water in the shower were switched, and we were not informed of this at check-in, which caused confusion at"

"The bathroom sink leaked and the tub didn’t drain well. The water pressure wasn’t that great and the water didn’t get that hot. Other than that it was good. "

"Clean. Safe neighborhood. Nice staff. Breakfast consisted of cold cereal, cold coffee, waffles, juice. We could see light under our door and around the frame. Heard people in the hall, in the next room, and in the room above we heard kids running around. Would never stay here again. "

"Cozy and comfortable and perfectly located"

"We love this place. "

"room was clean"

"pool was closed and we specifically got the hotel for a pool for the kids. when I got there I had to go outside out back to find somebody waited out front for 15 minutes and called the property and nobody showed up. tv remote would not work. they tried three different things and finally sent a new remote. when we went for breakfast the orange juice wasn't working. the apple juice wasn't working. the waffle maker wasn't even plugged in. none of the chairs were set down for the morning. they were still up for cleaning. it was no forks out. staff is absolutely terrible here. pretty much oblivious and did not care. "

"I was first greeted by a wonderful front desk host, Brittany. She was helping another guest with some local resources and was so pleasant and warm. Next I went up to my room. There were some places in the hallway that could use some attention by the cleaners. However, I get our room was exceptionally clean. I always check beds when we travel and it was very clean. The bathroom is aging but clean. The bar and restaurant were okay. The breakfast was delicious. Our trip was wonderful for a night away to enjoy our local community. "