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"While our stay didn’t start off smoothly, it ended on a high note because of Mario, the Hotel Duty Manager at Fiesta Americana. Due to an issue with water on the floor, we had to switch rooms multiple times, which was understandably frustrating. However, Mario stepped in and completely changed the tone of our experience. He was attentive, calm, professional, and genuinely empathetic. He listened, took ownership, and made sure the situation was handled with care and urgency. What could have been a negative experience was transformed into a positive one because of his leadership and commitment to guest satisfaction. Mario made us feel valued, heard, and appreciated—and most importantly, confident that Fiesta Americana stands behind its guests. Because of Mario, we would absolutely return and recommend this resort. Service like his is what truly sets a property apart. Thank you, Mario, for turning things around and making our stay memorable for all the right reasons. "

"Everything was very good and nice. Clean and nice rooms, very good amenities, nice restaurants with NO need for reservations, no passes required for towels , high quality of food and good brand of liqueurs every time and everywhere. Secretes side is for adults only! The staff incredible! Paty, luis and Perfect in the Pool bars, Aremy and Denise in the breakfast restaurant , and Antonio in the taxi/Lobby receipt area. The only low is the beach that has a lot of rocks and you can not enjoy the sea waves. Very good and enjoyable trim escape for us. We’ll go back again for sure!"

"Loved our stay "

"This is such an amazing stay the food variation is amazing and the activities they have going on all throughout the day makes it that much more special. There won’t be a day you’ll be bored but maybe you’ll just be sore from moving so much 😂the room was also so clean and pretty there’s nothing you won’t enjoy here. The staff too! They’re so kind and full of energy!"

"The property was peaceful , well thought out"

"This was the absolute best resort we've ever stayed at. The food was delicious and great quality. The staff was friendly and professional. The entire resort was spotless clean! We also enjoyed the nightly entertainment. Words can't express how amazing Riu Palace Pacifico is! "

"Food was great, lots of variety. Pools were clean, rooms were nice too and staff was excellent! Would definitely go back and recommend to others!"

"Great clean room, food was great, staff were great. "

"We stayed at this resort as a family with our 10-year-old at the end of December, and we had a really enjoyable time. We were genuinely surprised by the number of pools on the property — there are many of them, most are heated, and they were very pleasant. The food was great, and the staff were always polite, helpful, and welcoming. The beach club was also excellent, and it’s only about 10 minutes away with a dedicated shuttle bus, which made it very convenient. The only negative part of our stay was the pullout sofa bed in the room, which was meant for our child. Our king-size bed was very comfortable, but the pullout mattress was terrible — extremely thin, and you could feel the springs directly through it with almost no cushioning. We had to call the front desk, and they brought a thick blanket to place on top, otherwise our child wouldn’t have been able to sleep on it. Honestly, I’m not sure why such a nice resort with great amenities would have such a cheap pullout mattress. We also spoke to other guests and it wasn’t just us — others had the same issue. Other than that, we really loved our stay. The resort is very green, feels private, and is very family-friendly. This is one of the few places where we can honestly say we would love to come back and stay again."