Mailors Flat Hotels

"The room was so clean and cozy. We loved it"

"Clean room but looked nothing like the photos or what I booked. Questioned this with the receptionist who advised I was given an upgrade as the room I booked was sold out (even though there was 3 left at time of booking according to website), however visually it very much looked like a downgrade. I let them know I was disappointed with my room. After I unpacked, the owner called to offer me a new room however after driving for 12 hours and finally unpacking, I did not have it in me to pack up again. I was given a premium twin room instead of the premium queen room I booked but I’m unsure how something labelled a premium room is situated right in front of a doorway that services many other units and at the bottom of a staircase so I had noise and traffic all evening. Walls are paper thin and could hear every conversation in the room next door and the neighbours TV blaring over mine. If it allows me to upload photos surely you will see why I was left disappointed. Thankfully some positives with a very clean bathroom and a comfortable bed, however as a solo female traveller having a room with a door that opens up to a main road with a flimsy door handle lock and a small latch did not leave me feeling safe, the room had no decor and overall felt incredibly basic."

"Close to centre of town. Pub opposite had great meals"

"Historical hotel, kept up to the nice quality!"

"Lovely time, nice clean apartment. Very close to the beach, the park for kids is amazing and the hot springs. Spa could be a bit warmer but overall a nice stay"

"Very overpriced hotel,stayed during public holidays,rooms were not cleaned,not acceptable for place like this.The good thing you are in the same building as the springs."

"Cabin was clean and well equipped If a little dated. The staff were helpful but a bit less bothered than some. The site was quiet and had everything you need communal kitchens pool etc. you could walk to town but about 20/25 mins, driving is easy and lots of parking. Close to blue pools and great beach look outs "

"Whilst there wasn't a lot by way of food options at the venue, there were plenty of options in the immediate area. "

"The light in the toilet didn't turn on one night."