Hotels with indoor pool in Magnificent Mile, Chicago

"Valet and bellmen were great as always. Polite and helpful. The staff brought up an extra valet for my kids on the pullout couch. Great setup for family with kids! And the restaurant on the corner has the best coffee. We stay here every time we visit, can’t beat location, price and separate space from the kids!"

"We booked through a third-party for four adults. We specifically booked what was listed as a two room suite. It turns out that the Hilton and Embassy along with Expedia, provide you with a TWO ROOM hotel not a two BEDROOM hotel, much to our surprise. So we had four adult women over the age of 50 attempting to share two double beds, all enclosed in one bedroom. When telling the front desk they put us in the wrong room, they put us in a new room that was identical to the first room. It appears that some of the staff did not understand the difference between “bedroom” and “room” and neither do the people that put together the website. It was beyond frustrating, yet there was nothing we could do about it without spending $400 a night for a second room. We chose to squish together and one of us took the sofa bed, which of course was highly uncomfortable. A day manager shared they get the bedroom complaint often but yet don’t do anything about fixing the website listing. The safe, phone and lamp outlets did not work, They sent someone up to do those repairs while we were gone. We came back and nothing was fixed. The AC was located in the bedroom and pretty much only kept the bedroom cool. The breakfast was fine. The happy hour was basically popcorn and drinks. And when contacting Expedia, who reached out at the hotel, we were offered a measly 5000 Hilton honors points for our trouble which equates to about $25. Now tell me how I’m going to split that with these four people…"

"I have called twice about unauthorized charges on our account and everyone I talk To has a different story about the charges. Check your statements"

"Staff are very friendly and welcoming!"

"Staff was excellent!"

"Everything was amazing"