Ch Otello Rooms By HEBEROOMS

Property class: 2.5

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Close to Plaza Mayor and Puerta del Sol, Ch Otello Rooms By HEBEROOMS has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

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Showing 13 of 13 rooms

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Bathroom

Room

  • 11 sq m
  • Sleeps 2
  • 2 Twin Beds

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Room

Room

9.0 out of 10
Wonderful
(2 reviews)
  • 11 sq m
  • Sleeps 3
  • 1 Queen Bed

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Bathroom sink

Room

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

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Bathroom

Room

  • 13 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

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Room

Room

  • 11 sq m
  • Sleeps 5
  • 2 Double Beds

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Bathroom

Room

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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A hotel room with a bed, a desk, a chair, a TV, and a wall-mounted artwork.

Single Room

  • 7 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Luxury Triple Room

A hotel room with a bed, bedside table, lamp, and a wall-mounted artwork.

Luxury Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Room

Deluxe Quadruple Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room

A hotel room with a bed, bedside lamps, a wall art piece, and a curtain.

Basic Double Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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A hotel room with two beds, nightstands, and wall-mounted lamps.

Twin Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

A neatly made bed with white linens and pillows, two bedside tables with lamps, and a headboard with a built-in light.

Double Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

A hotel room with a bed, a bedside table, a wardrobe, and a door leading to another room.

Superior Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, Ch Otello Rooms By HEBEROOMS is near a metro station. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Campomanes 6 Piso 3, Madrid, 28013

What's nearby

  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    3 min walk - 0.3 km
  • A grand historic building with classical architecture, featuring columns, statues, and a dome.
    Royal Palace of Madrid
    5 min walk - 0.4 km
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    5 min walk - 0.5 km
  • A covered market with ornate architecture and a large clock.
    San Miguel Market
    5 min walk - 0.5 km
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    6 min walk - 0.6 km

Getting around

  • Opera Station
    2 min walk
  • Madrid Principe Pio Station
    15 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    27 min drive

Restaurants

  • El Rey De Los Tacos
    2 min walk
  • Starbucks
    1 min walk
  • Tierra Burrito Bar
    1 min walk
  • Taberna Real
    2 min walk
  • HanSo Café 2
    2 min walk

About this property

Ch Otello Rooms By HEBEROOMS

  • Hotel near Gran Via
  • Close to Plaza Mayor and Puerta del Sol, Ch Otello Rooms By HEBEROOMS has plenty to offer. Guests can connect to free in-room WiFi.
  • Other perks include:
  • Express check-out
  • Room features
  • All guestrooms at Ch Otello Rooms By HEBEROOMS offer perks such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi.
  • Other amenities include:
    • Bathrooms with showers and free toiletries
    • Cribs/infant beds, heating, and daily housekeeping

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Frequently asked questions

Is Ch Otello Rooms By HEBEROOMS pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ch Otello Rooms By HEBEROOMS?

Check-in start time: 2:30 PM; Check-in end time: midnight.

What time is check-out at Ch Otello Rooms By HEBEROOMS?

Check-out is at 11:30 AM.

Where is Ch Otello Rooms By HEBEROOMS located?

Located in Madrid Centro, this hotel is within a 5-minute walk of Royal Theatre and Gran Via. Plaza Mayor and Puerta del Sol are also within 10 minutes. Opera Station and Santo Domingo Station are within a 5-minute walk.

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Reviews

Ch Otello Rooms By HEBEROOMS Reviews

7.8

Good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 89 out of 345 reviews
Rating 8 - Good. 155 out of 345 reviews
Rating 6 - Okay. 69 out of 345 reviews
Rating 4 - Poor. 22 out of 345 reviews
Rating 2 - Terrible. 10 out of 345 reviews

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities
Room really small doesn't look like a hotel is a house staff was not pleasant in arrival my sister went and ask for a extra blanket and wouldn't give one rooms look like Airbnb wouldn't recommend to stay
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness

Mini habitacion

No estaba mal el lugar, es especialmente estrecho y pequeño todo. Se oye el ruido o de alrededor. Las camas solo estaban con las sabanas. Para ir únicamente a dormir no esta mal. Y esta muy bien situado
Stayed 2 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, basic but adequate accommodation, friendly staff
Stayed 3 nights in Jul 2021
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Absolument décevant aucun accueille pas de ménage fait sur 3 jours
Stayed 2 nights in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Soso~good
Stayed 3 nights in Jan 2020
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is in a very good area, safe and close to everything. I didn't like that at the front desk they were no one when you need it to ask any question . You have to wait until 2:30 everyday for someone to come at that time it's a little late to get information about anything. The Wifi very poor .
Stayed 6 nights in Jan 2020
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel over 30 times since 2017 (including my employees). However, I think this will be the last. A salad had fallen onto the sheets and pillow and the (brown) sauce went everywhere. As I didn’t want the cleaner just to see it and clean it (especially due to the colour), I decided to wait in my room and explain what had happened. I put the green “clean the room” sign outside. The cleaner came in, saw me and launched into a tirade about how I shouldn’t be in the room. She was shouting a lot. She never gave me the opportunity to say I was here as a courtesy to explain the accident. She stormed off (still shouting) and I followed her outside the room and (tried to) explain what’s happened. She then lectured me about cleaning the room, the bathroom etc. (I had only mentioned the sheets) in her loud accusatory voice. I got so fed up of her I asked her to leave - she was still shouting and never once apologised for the way she spoke or the fact she never gave me a chance to explain why I was waiting for her in the room, which I obviously didn’t have to. The next 2 days I put the red “do not disturb” sign, for someone who was so obsessed with “obeying” the green sign, she (or her colleagues) went into the room on both days. Crass hipocracy. This was the second time I was spoken to in this manner in the past two visits. What a shame after 4 years and over 30 visits.
Stayed 5 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Útil para una noche en solitario

Si llegas antes de las 14:30, no te dan la habitación aunque esté preparada te dejan meter la maleta en tu propia habitación pero no te dan la llave hasta que llega el recepcionista a las 14:30. Lashabitaciones son bastante ruidosa se oye constantemente a los otros clientes entrar y salir
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hospedaje para viajeros con equipaje ligero

Lo único que falta que especifique que en local no se puede guardar el equipaje posterior al check out cono hay en otros hoteles u hostales
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
He tenido que llamar al hostal porque llegaba mas tarde de su horario y cuando estoy hablando con el recepcionista me dice que en mi reserva hay otro nombre a parte del mio, y por supuesto no conocía de nada al señor de la reserva. El recepcionista me dice que fui yo a la hora de la reserva, y con mi hoja de la reserva delante yo le decía lo contrario, en fin un desastre. Mi primera noche fatal a las 2 de la mañana había un grupo de gente que estaba en la habitación o en una zona común a carcajada limpia, estuvieron hasta las 4 de la mañana riéndose, a cuenta de que al día siguiente era fiesta y en la recepción no había nadie de guardia, por lo tanto no podías quejarte a nadie. Al día siguiente tampoco hubo nadie para quejarse y el fin de semana solo había una persona por la tarde.
Stayed 3 nights in Oct 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gut gelegen, aber sonst...

Positiv: Das Hotel ist einzigartig gelegen, gut im Herzen Madrids. U-Bahnstation Opera ist 5-8 Gehminuten entfernt. Allerdings: Für 50 € pro Nacht vielleicht auch brauchbar, wir haben aber rund das doppelte bezahlt und das war es definitiv nicht wert. Das Zimmer war klein und spärlich ausgestattet, in der Dusche gab es fiese Schimmelflecken in den Silikonfugen, sonst war es aber sauber. Die Rezeption ist nur nachmittags besetzt, es gibt keinen Kofferraum, was am letzten Tag ungunstig war, da wir erst einen Abendflug hatten. Dass es kein Frühstück gab, kann man akzeptieren, da es reichlich Möglichkeiten in der Nähe gibt. Zudem: Neben dem Hoteleingang ist ein gut ausgestatteter Supermarkt. Wenn mal jemand da war, war er freundlich, aber wir haben selten jemand vom Hotel gesehen. W-LAN war OK. Das Hotel wirbt mit über 8 Punkten auf booking.com. Das kann ich nicht nachvollziehen.
Stayed 8 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Good location
Stayed 4 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Recorriendo europa

En general bien
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities

Nära centrum.

Ett okej boende, men låg perfekt mitt i centrum. Nära till Metro o en taxizon som där alltid stod en taxibil i. Bra med café o restaurang i närheten.
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small personal hotel. Perfectly positioned centrally. I would recommend it.
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

At the end, it worked out

We paid an extra day early so we could come directly from the plane and go to hotel. Although it was set up with the hotel through hotels.com, it was difficult. We were let in by building staff, but not into Hotel common door. We we’re fortunate that someone else was leaving at the same time or we would not have been able to enter. That guest called the owner for us and the key was available so it worked out, luckily. There is a black phone to call owner, which would have been nice to know.
Stayed 4 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Excelente ubicación... pero, tuvimos que esperar media hora para que abran la recepción.
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n quite place. But d first night didn’t made me n my daughter sleep coz next door # 310 were screaming and shouting. D knocking of d door during midnight was absolute frustrating. Heard even a thrown glass.
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a straight to the point place. No extra fluff just what you need if you're more interested in exploring the city or a quick overnight. Bathroom is very small but clean.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice budget hotel. Disingenous pricing by hotels.

The hotel itself was fine. Clean, well located, quiet. An excellent budget accomodation. That said, i do have a few comments about hotels.com. The information posted about office hours was completely incorrect . The correct office hours appear to be 14:30 until 20:00. This made check in very crowded and interferred with our schedule. In addition, the price charged directly by the hotel is some 20% less than the amount quoted and charged by hotels.com. Disingenuous is the best I can say about this.
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Big dissapointment is the room has no desk no chair for my laptop. pictures of the room dies have a desk and chair. i requested the desk n chair and got refused. also no airport shuttle service even though it said in their website they do organize that at a fee. No fridge also which is big dissapointment. everything else is ok, room is clean, aircon good, clean bathroom, perfect location
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Agradable pero MUY ruidoso

Llegué tras un viaje muy largo y pretendía descansar tras realizar el check-in a las 14:35. Se pusieron a taladrar en la puerta de mi habitación media tarde, sin siquiera avisar de que estarían de obras. A la mañana siguiente se escuchaban demasiado los portazos y el ruido de la actividad del equipo de limpieza. El hostal en sí está muy bien, pero considero que estos detalles desdibujan el bienestar del cliente durante sus estancias y me impiden volver a reservar en este establecimiento.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent night

Stayed here for one night because of it price. Was surprised how good it was. 2-3 minutes walk from metro station, Room was clean and tidy. Bed was comfy and shower en-suite was modern and new. Didn’t have a problem with toilet smell during my stay. Has a window but don’t expect any spectacular view tho.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very central, therefore you can walk everywhere, clean and efficient.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Chuveiro inferior ao esperado e inferior em relação aos outros hotéis que utilizei! Mas a localização é ótima. No final, é uma boa opção.
Stayed 1 night in Jun 2019