Madison Hotels

"So I booked it for wrong weekend- not sure why the app suggested the following weekend instead of the night I was looking- needed 4/12, booked 4/19. That was my fault and was unfortunate. The clerk was rude- asking if I booked the right location since she couldn’t see the reservation. That’s how we discovered it was the wrong date. I was clearly panicking and trying to fix the dates, realized there was a huge fee- discussed this with my husband in front of the clerk. She never said anything. Another customer came in, we moved aside for them to check in- again clerk said nothing. After the other customer left and I had fixed the reservation- the clerk then says- you should have let me cancel it and we could have waived the fee. I looked at her and asked why she hadn’t said anything? She replied she “was going to”- I politely said that would have been a reason to interrupt my panic!!!?! She only said sorry and then was rude again about not being able to see the new reservation and asked again did I book the right Forrest city - the other option being NC. I showed her the new reservation and she was irritated because I had an number from Expedia and not a confirmation number letting me know she did not approve of using Expedia and I “should have just booked it with her”. "

"Room, pool, breakfast, staff.. everything was great! "

"The bathroom was very dirty. "

"Overall, my stay was wonderful and I would definitely consider coming back. The room was very clean and well-maintained, which made it easy to relax after a long day. The staff was also very friendly and helpful throughout my stay. Check-in was smooth, and anytime I had a question, they were quick to assist with a positive attitude."

"The place is convenient off the interstate but not well kept. It is dirty. Towels were dirty, hair on the washcloth, shampoo bottle was half empty. Chair in the room was falling apart. Two stars is generous and only because I have not seen any bugs in the room. For almost 100 dollars per night you expect the place to be simple but clean. This was not the case."

"Good breakfast great stay"

"Great, large room with two comfortable beds and fold-out couch. Nice pool and hot tub. Better than average breakfast. Very clean and well maintained. Seemed newer. Quiet. Close to state park. Restaurant options were mostly fast food."

"My stay at the hotel was a pleasant experience overall. The room was clean, comfortable, and well-maintained, which made it easy to relax after a long day. The location was convenient, I also appreciated the quiet atmosphere, which made for a restful night’s sleep. I would definitely consider staying here again and would recommend it to others looking for a comfortable and reliable place to stay."

"Bath room ceiling, had a hole in it and black mold "