Family friendly Hotels in Madeley, Telford

"Staff were amazing . Arrived late at night , alone with my young daughter . They helped me check in and even managed to make a hot chocolate which wasn’t on the menu (using ice cream sauce and hot milk) . They made the hotel friendly and relaxing . We will be back ."

"Staff were efficient at check-in, registering the car at reception was easy and it seemed popular. Breakfast could've been better though with tables being cleared and items replenished a bit faster."

"The hotel is decent but the staff response time was not good. Breakfast was good here. The wi-fi was not working at all. Overall the hotel is okay yo staff at but the service and amenties need upgrading."

"i really enjoyed my stay and everything is nice in the room except the mattress."

"Unfortunately in this case you get what you pay for. Whilst this hotel was the cheapest around, it certainly felt like it once you stepped inside. We were told 24 hours before our stay that there would be no food available at the hotel, which didn’t leave us anytime to cancel and book a different one somewhere else. Annoyingly it looks like this has been the case for a while. The pictures had shown the hotel overlooking a lake/large pond but what was there was just a remnant of the pond which was now dirty and full of rubbish. Our room had a window at the end of our bed which was looking directly into another 4 rooms, so we had to keep the curtains closed. Our bathroom had mould on the walls, and despite having an ironing board, there was no iron. The beds have spring mattresses which feel like they have seen better days and the heating came on around 5pm so the room was very cold before that. I will say the shower had great pressure as did the toilet, but the walls were so thin we could hear the neighbours doing everything in their bathroom. Staff were polite but felt very uninterested in our presence. I feel the charm this hotel once had is long gone. On the plus side it is walking distance from The Wrekin trail and the ercall trail with free parking, so ideal if you just want somewhere to sleep inbetween treks. "

"From reception staff to breakfast staff there were excellent. The location of the hotel is perfect for seeing all the sights. Breakfast was excellent. Apart from that the room were basic. Nothing special. Hotel has been given 4 stars. I think it should be 3 stars. Also when booking this hotel. They should give details where the carpark is. "

"The room was to a good standard, clean and with decent supplies. Staff were helpful and friendly. Breakfast had a good variety to choose from. Two negatives were the lift being out of order all weekend and the fact that we now have to pay to use the leisure facilities, a factor that will make us book elsewhere in the future. "

"We enjoyed our stay the hotel is a bit tired needs some improvement. Meals were delicious"

"Check in was straight forward and our room was ready before time. The room was clean and comfortable. We had a couple of drinks in the bar then a very tasty meal in the restaurant. Overall a very pleasant experience. Thankyou"