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Aparthotel

Riviera Mackay

4.0 star property
Aparthotel units in Mackay with kitchens and furnished balconies

Choose dates to view prices

Located in the bustling shopping district, Riviera Mackay offers sophisticated comfort. Relax on the rooftop terrace, use dry cleaning and laundry services, or access a nearby health club. Concierge assistance and luggage storage ensure visitors feel at ease.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Dryer
  • Parking available
  • Washer
  • Kitchen
  • Barbecue grill
  • Air conditioning
The current price is P8,915
P8,915 total
includes taxes & fees
Nov 9 - Nov 10

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for One Bedroom Riverview Apartment with balcony

Living room

One Bedroom Riverview Apartment with balcony

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 65 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

1 bedroom, desk, laptop workspace, blackout drapes

One Bedroom Apartment with balcony

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 75 sq m
  • 2 bedrooms
  • River view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Apartment with balcony

1 bedroom, desk, laptop workspace, blackout drapes

Two Bedroom Apartment with balcony

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 75 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

One Bedroom Premium Apartment

  • Sleeps 2

One Bedroom Riviera Apartment

  • Sleeps 2

View all photos for Two Bedroom Premium Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Two Bedroom Premium Apartment

  • Sleeps 4

Two Bedroom Riveria Apartment

  • Sleeps 4

One-Bedroom Apartment With Balcony And River View

  • Sleeps 2
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About the neighborhood

Map
5 - 7 Nelson St, Mackay, QLD, 4740

What's nearby

  • Bluewater Lagoon - 3 min walk - 0.3 km
  • Caneland Central - 5 min walk - 0.5 km
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.7 km
  • Harrup Park - 3 min drive - 2.2 km
  • Mackay Base Hospital - 5 min drive - 3.7 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Austral Hotel - ‬6 min walk
  • ‪The Bavarian - ‬6 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬5 min walk
  • ‪The Coffee Club Canelands Café - ‬6 min walk

About this property

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies
Along with a rooftop terrace, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a dining area, while an LED TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available once per stay.
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, designer toiletries, and hair dryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided once per stay.

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Oaks Mackay Rivermarque Hotel

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  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 550 reviews
The price is P7,418
P8,160 total
includes taxes & fees
Nov 16 - Nov 17
Oaks Mackay Rivermarque Hotel

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)

Family friendly

  • Crib: AUD 10 per stay

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LED TV with cable/satellite channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city center
  • Near an outlet shopping mall
  • Near the airport
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 28 units
  • Built in 2015
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 percent for credit card payments
The front desk is open Monday to Friday (9:00 AM – 5:00 PM), Saturday to Saturday (10:00 AM – 4:00 PM), and Sunday to Sunday (10:00 AM – 2:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Frequently asked questions

Is Riviera Mackay pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Riviera Mackay?

As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at Riviera Mackay on Nov 9, 2025 start from P 8,914.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Riviera Mackay?

Self parking is available for AUD 7 per day. Extended parking is available for AUD 7 per day.

What time is check-in at Riviera Mackay?

Check-in start time: 2:00 PM; Check-in end time: anytime. Early check-in is available for a fee of AUD 50.00 (subject to availability).

What time is check-out at Riviera Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 50.00 (subject to availability).

Where is Riviera Mackay located?

Located in City Centre, this aparthotel is within a 5-minute walk of Bluewater Lagoon and Caneland Central. Artspace Mackay and Jubilee Park are also within 10 minutes.

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Riviera Mackay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 308 out of 442 reviews
Rating 8 - Good. 96 out of 442 reviews
Rating 6 - Okay. 22 out of 442 reviews
Rating 4 - Poor. 15 out of 442 reviews
Rating 2 - Terrible. 1 out of 442 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, property conditions & facilities, communication
Good facilities and friendly staff made the stay very enjoyable
Stayed 3 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024

8/10 Good

Erin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Stayed 12 nights in Sep 2025

10/10 Excellent

Raj

Liked: Cleanliness, amenities
Great location, close to shops and restaurants. Great rooftop bbq area.
Stayed 1 night in Jun 2020

10/10 Excellent

Allan

Liked: Cleanliness, room comfort, communication

Riviera is the Best

The best place to stay in Mackay
Stayed 7 nights in Apr 2024

10/10 Excellent

Guy

Liked: Cleanliness, room comfort, communication

Satisfaction.

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Pauline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay. I definitely recommend this hotel.
Stayed 5 nights in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
the property was clean and tidy despite hairs left in the remote, the view was awesome and the beds comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful rooms with everything you need for a great stay. Lovely views and outside top area is spectacular. Staff friendly and close to Main Street area and shopping centre and the water park? Highly recommend.
Stayed 2 nights in Sep 2022

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities, communication
Riviera Mackay was perfect for my 4 night stay while competing in the Queensland Masters Swimming. Quiet and very close to the large shopping area. The apartment was spacious and comfortable.
Stayed 4 nights in Mar 2023

8/10 Good

Karina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great position. Close to major shopping centre and the water play area/lagoon. Staff are lovely and communicate well prior and during the stay. Property is nice and clean. Great parking. We were happy with our 1 bedroom unit.
Stayed 2 nights in Nov 2022

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities
A modern property but the apartment was unclean, particularly the carpets and bathrooms.
Stayed 1 night in Jul 2023

4/10 Poor

Scott

Liked: Communication
Disliked: Cleanliness, amenities
Dirty bathroom
Stayed 1 night in May 2023

8/10 Good

Joanne

Liked: Cleanliness, room comfort

Comfy stay. Nice restaurants close by.

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Liked: Room comfort, communication
Disliked: Cleanliness
No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Stayed 5 nights in Apr 2024

4/10 Poor

David

Liked: Communication
Disliked: Cleanliness
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Stayed 3 nights in Mar 2024

8/10 Good

Paris

Liked: Cleanliness, amenities
Was a nice and quiet room and very spacious
Stayed 4 nights in Aug 2025

4/10 Poor

Wendy

Disliked: Cleanliness, property conditions & facilities, communication
Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
Stayed 2 nights in Aug 2025

10/10 Excellent

I

Liked: Cleanliness, room comfort, communication

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025

8/10 Good

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, room comfort, communication
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025

6/10 Okay

Darren

Liked: Property conditions & facilities, communication
you could hear people in other rooms at 5am in the morning
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception was lovely
Stayed 1 night in Apr 2025

8/10 Good

Zaneta

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2024