Aparthotel

Riviera Mackay

Property class: 4

Choose dates to view prices

Riviera Mackay provides amenities like a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Outdoor Space
The current price is P10,116
P10,116 total
includes taxes & fees
Oct 4 - Oct 5

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for One Bedroom Apartment with balcony

A modern bedroom with a large bed, a nightstand, a lamp, and a patterned wall.

One Bedroom Apartment with balcony

  • Sleeps 2

View all photos for One Bedroom Riverview Apartment with balcony

A modern living room with a sofa, yellow chairs, a glass table, and a balcony with a view of the sea.

One Bedroom Riverview Apartment with balcony

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

A bedroom with a bed, two bedside lamps, a ceiling fan, and a patterned wall.

One Bedroom Apartment with balcony

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

A modern living room with a round coffee table, a sofa, and a yellow dining area.

Two Bedroom Riverview Apartment with balcony

  • River view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 Queen Bed and 1 King Bed

View all photos for Two Bedroom Apartment with balcony

A modern hotel room with a bed, a bedside table with a lamp, and two framed artworks on the wall.

Two Bedroom Apartment with balcony

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Premium Apartment

Desk, laptop workspace, blackout drapes, soundproofing

One Bedroom Premium Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Riviera Apartment

Desk, laptop workspace, blackout drapes, soundproofing

One Bedroom Riviera Apartment

  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in City Centre, a neighborhood in Mackay, Riviera Mackay is in a shopping district and near a boardwalk/promenade. Caneland Central and Mount Pleasant Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Floodway Conservation Area and Water Bird Habitat Conservation Area. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium. Visit our Mackay travel guide
View more Aparthotels in Mackay
Map
5 - 7 Nelson St, Mackay, QLD, 4740

What's nearby

  • A swimming pool surrounded by palm trees and modern buildings.
    Bluewater Lagoon
    3 min walk - 0.3 km
  • Caneland Central
    3 min walk - 0.3 km
  • Jubilee Park
    7 min walk - 0.6 km
  • Artspace Mackay
    7 min walk - 0.6 km
  • Mackay Enertainment and Convention Centre
    8 min walk - 0.7 km

Getting around

  • Mackay Station
    9 min drive
  • Mackay, QLD (MKY)
    11 min drive

Restaurants

  • Hungry Jack's
    6 min walk
  • KFC
    6 min walk
  • Jamaica Blue
    9 min walk
  • The Coffee Club Canelands Café
    6 min walk
  • Red Rooster
    7 min walk

About this property

Riviera Mackay

  • Upscale aparthotel located in City Centre
  • Riviera Mackay provides amenities like a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Self parking (surcharge), smoke-free premises, and luggage storage
    • Barbecue grills, an elevator, and tour/ticket assistance
    • Concierge services
    • Guest reviews give top marks for the first-rate property condition
  • Room features
  • All guestrooms at Riviera Mackay include comforts such as furnished balconies and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
  • More conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Designer toiletries, showers, and hair dryers
    • 42-inch LED TVs with satellite channels and DVD players
    • Wardrobes/closets, separate sitting areas, and separate dining areas

Similar properties

Laptop workspace, WiFi (free), bed sheets
Oaks Mackay Rivermarque Hotel
City Centre
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
8.4 out of 10, Very good, 590 reviews
The price is P8,475
P9,322 total
includes taxes & fees
Sep 27 - Sep 28
Oaks Mackay Rivermarque Hotel
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (AUD 7 per day)
  • Covered extended parking on site (AUD 7 per day)

Family friendly

  • Crib: AUD 10 per stay

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LED TV with satellite channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping available once per stay
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city center
  • Near an outlet shopping mall
  • Near the airport
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 28 units
  • Built in 2015
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: AUD 50.00

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 percent for credit card payments

The front desk is open Monday to Friday (9:00 AM – 11:30 PM), Saturday to Saturday (9:00 AM – 11:30 PM), and Sunday to Sunday (9:00 AM – 11:30 PM)

Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for AUD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: AUD 7 per day
  • Covered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Riviera Mackay pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Riviera Mackay?

As of Sep 18, 2026, prices found for a 1-night stay for 2 adults at Riviera Mackay on Oct 4, 2026 start from P10,116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for AUD 7 per day. Extended parking is available for AUD 7 per day.

What time is check-in at Riviera Mackay?

Check-in start time: 2:00 PM; Check-in end time: anytime. Early check-in is available for a fee of AUD 50.00 (subject to availability).

What time is check-out at Riviera Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 50.00 (subject to availability).

Where is Riviera Mackay located?

Located in City Centre, this aparthotel is within a 5-minute walk of Bluewater Lagoon and Caneland Central. Artspace Mackay and Jubilee Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Riviera Mackay Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 318 out of 463 reviews
Rating 8 - Good. 102 out of 463 reviews
Rating 6 - Okay. 25 out of 463 reviews
Rating 4 - Poor. 17 out of 463 reviews
Rating 2 - Terrible. 1 out of 463 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nice location and good accommodation!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic overnight stay here. Unit very clean, with lovely views of the river. Polite and friendly staff. Will definitely be back if we need Mackay accom again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent room Staff extremely helpful and pleasant
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Close to the lagoon and Canelands. Clean map seen room. Nice view.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
room was perfect. great view
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Well stocked spacious apartment with great view of the river. Conveniently positioned close to shopping centre. Modern appliances and well maintained. Minor issues were, strictly only one room access card allowed, which can be inconvenient with two people, and no shelves in the cupboard. Otherwise recommended.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Good facilities and friendly staff made the stay very enjoyable
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

2nd stay

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Nikki was very generous sorting out possibilities for our stay for mums birthday . We were very comfortable on the higher floors in 2 bedrooms and 2 bathrooms. Thank you - see you again.
Stayed 4 nights in Nov 2023
Verified review

8/10 Good

Liked: Room comfort
The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a modern Apartment, it was cosy and comfy. The Furniture showed a bit use. Nevertheless, the view of the Pioneer River was great. Also I did get help after late arrival. I had some issues with the check in.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Comfy stay. Nice restaurants close by.

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Communication
Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently, We were even told that although the tea and coffee were complimentary, we would t be able to get any more ! Should have been wonderful quality for that but only mediocre. Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
As always i enjoy my stay here.
Stayed 7 nights in Oct 2025