Lutz Vacation Rentals

"Nice place "

"Such friendly service checking in! Even asked if I preferred the first or second floor. Walking into our room, it was super clean and even smelled clean. Very spacious too. Comfy bed! The only downside was with all the guests, the floor made our kids feet black and we kept wiping them down. But it’s to be expected when you’re in a hotel room in a busy city! They can’t carpet clean every time. Breakfast had eggs, sausage, fruits, juices and you could make pancakes and a few other things. You’re just not allowed to take anything outside of the breakfast room. Friendly attendant overseeing the room too. The pool was refreshing and clean and warm. And it was nice to be able to pull up to our door and walk right in. Great stay. "

"Need a chair in the room "

"I had to cancel to find a flight home because my mother was in the hospital at the end of her days. I explained this and tried to get my money back and they refused. "

"Great location for the Riverwalk and very friendly staff. "

"We were there two hours before check in. The first room they gave us on the second floor was uninhabitable. The rug had holes, the shower was stained, there was still food left out. I went to the desk and they gave us a new room on the top floor, it was okay. Still extremely run down.. will include pictures of the degraded chipped shower and furniture. There was VERY noisy construction going on the entire time we were there. We were still charged for early check in despite having our room being reassigned? Explain that. The paper we signed when we booked and checked in said cleaning every 3 days. We were staying 6 days. The front desk woman said the new policy was you needed to stay 7 days. Kind of insane they refuse to clean your room with housekeeping. My son got sick one night and I asked for a new comforter. She said she didn't have one because housekeeping left for the day? Then I asked if we could at least have a broom to sweep. They didn't send housekeepers but sent a very used broom and told me to sweep the room myself The only saving grace was Nikki at the restaurant. Make sure you don't open your doors if you are there on trash day, the smell from our balcony was horrible and there were trails of trash everywhere. Also don't expect a full gym. They have a few metal machines outside, not a gym... not sure why it is advertised as such. Very disappointed with how much we spent and what we received in return as far as the condition of the room and facilities. "

"Okay for overnight stays. Breakfast buffet was good. It’s an older property that has a musty scent with lots of imperfections. Public areas, especially the elevator needs to be deep cleaned. "

"I’m not impressed with the room it was not clean and toilet was broken."

"Upon arrival I waited at the front check-in desk for about 15 minutes as two staff members talked to each other while another guest checked in with the other receptionist who was struggling to do their job. The two staff members who were at the other check-in desk chatting did not greet me, did not say "someone will be with you in a moment sir," etc., they simply enjoyed some personal conversation and ignored me. Eventually I asked them if they could help me and they said "sorry for your wait," but this rang hollow. It ended up needing to leave the property without staying the night and was charged $203 on my card on file (in addition to what I paid on Expedia for the reservation) with zero pre-authorization or explanation (I didn't really use the room and I definitely didn't buy anything)"