Lutila Hotels

"Great staff very happy and welcoming "

"Very helpful and friendly staff. Good choice for breakfast "

"super"

"new hotel. Nothing fancy, but it was clean and convenient."

"Staff very helpful. Location is great near the square and castle. Food was also good."

"Very helpful and friendly staff!"

"Nice area with small garden and restaurant, modern, clean, friendly"

"The room was not clean someone had used the bathroom prior to my arrival and pissed all over the toilet seat. The do not disturb sign was ignored and 100 euro was taken while i was out. The door to the room would only close after shutting the door hard when i arrived to my room.for the first time the door was open. The room was littered with bugs. "

"Town - lovely, hotel - lovely, room - lovely. General communication - poor. On arrival, there was confusion as to whether we had booked breakfast (even though "free breakfast" is shown on Expedia website.) I deferred to the hotel and agreed that maybe we hadn't since no specific mention on my booking. Well, we had a welcome drink confirmed anyway. No, apparently they don't do this anymore. Nothing offered in return, just hard luck. Later that evening my husband went to turn on the kettle that the hotel had provided in our room and immediately all the electricity went off. He went to inform the hotel and was made to feel that it had to be his fault that this had happened. Three times he told them that he had merely turned on their kettle, nothing else, but each time was questioned further - could it have been something else he did? The next morning we went out for breakfast in a nearby cafe. On checking out we were asked if we had eaten breakfast at the hotel. I confirmed that we had gone elsewhere because we understood that it wasn't included. I was told that the hotel had realised the night before that it was indeed included - it would have been helpful if we had been told at that time. We were offered the chance to have it, but by then it was too late. We were also offered the chance to take some food away with us, but, again, we had to rush and were only able to take 2 croissants. This was, at least, appreciated. Lovely place, but poor customer service."