Search Castles in Luna

"Staff were polite, helpful. Room was to our satisfaction, clean and big. Shower caps should be provided. Thanks. Overall, it’s a beautiful resort, It has met our expectations. We will come back."

"It was an awesome stay! Thank you :) "

"Didn't use the pool we enjoyed being in the beach watching the waves only 1 night stay, room is clean staff very helpful "

"Food needs improvements. "

"The internet was not working. The water flow on the toilet bowl is slow. Going to the 4th for breakfast was hard for my age but the breakfast was excellent and also the staff."

"I won’t stay there any more. Linen were wornout, towels were discolored, mosquitos & ants all over the room, defective shower, toilet was clogged & after declogging it goes back to slow drain again. It’s way below my expectation. I don’t why you are doing business with this kind of property. "

"clean room ,although we had to be moved the next day shower with no warm water,otherwise stay was exemptional"

"Booked 3 rooms for 1 night as we were needing somewhere to stay overnight before continuing further up north, but there were a lot of things that went wrong. To start, one of the rooms prior to checking in were left open. You would think that by adding the number of people staying per room, this would indicate how much toiletries to put in each room (towels, toothbrushes, etc.). This was not the case and we had to ask for additional towels for a room that is supposed to accommodate 4 people. Additionally, there were no towels in one of the rooms and no blankets in the other. We had to go down several times in the span of 2 hours to get these items from them. In the final attempt to get towels and blankets for the corresponding rooms, reception had told us the “housekeeping has confirmed that all rooms are complete” I have photos of both rooms with none of these items! To add insult to injury, none of the tvs had functioning channels in any of the rooms. Although it was just a one night stay for us it was not the end of the world. However, I would not recommend booking an extended stay with them if this is how they treat their guests."

"Room looks neglected on cleanliness & upgrades "