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"Pools are great and the beach is beautiful with plenty of trees, cabanas and lawn chairs. There are high chairs in all restaurants. Use bug spray for ackee restaurant. Food and drinks is good. Overall staff is amazing. I would recommend this place for families. I would come back again. Our favourite people are Flame, T.T., aqua sports rental staff including Ashley and the other lady, Travis and the guy always under the tree on the beach. "

"The staff kept the energy high and the good vibes going at all times. I love how much there was to do on the resort, you don’t even need to go out of the resort to have a good time. The food was mid though (except Pepe’. The jerk chicken was always fire ! ) shout out to the chef at Pepe’s ! "

"Girls trip with my sixteen year old daughter for the beach/pool. Large hotel, our room was on the 2nd floor of building six on the beachside. Room was very clean and well maintained. We felt that this side must be much quieter than rooms facing the water park and pool as the moonlight theatre entertainment in the evenings was very loud. We did hear quite a lot of noise from other guests in the halls. Buffet food was good, service varied one dinner great attentive server and the next we never got asked if we wanted a drink. Only ate at the Mexican restaurant and it wasn’t great. The wait at the Italian was over a hour and they don’t take reservations so we never got the chance to eat there. The hotel occupancy felt low so not sure what wait times look like at high occupancy times. We had very few interactions with staff, everyone was polite and courteous. Enjoyed the pool area (clean, plenty of loungers and towels) on the beach side but was surprised that you had to go to the bar for drinks and food no servers for the loungers. We enjoyed the coffee bar and ice cream shop. The jerk food truck was tasty. We also liked the dance entertainment shows in the evenings and that there were times that there was no entertainment activities in the pool area we were at. "

"The staff was incredible! Housekeeping, room service, bar tenders, etc! Excellent hospitality."

"The hotel is overall an older hotel. The staff and management try their best, but it is old. While the hotel is dated, it was clean. The staff is very friendly. The food is all right. We were here March 2026 during spring break time. The hotel was relatively busy. The location is central to Montego Bay, but not a lot to see other than the beach right across the street. The beach right across the street is lovely and beautiful. We paid $250 a night for two people. The overall value was good."

"Breakfast was good and room clean "

"Food was not good, some staff seemed unhappy with their job and were not helpful."

"I had a very disappointing experience during my stay. The toilet in my initial room was clogged, and no one assisted me until the following day. Maintenance came out four separate times but was unable to fix the issue. On the second day, I was moved to another room; however, I did not receive any housekeeping service for the remainder of my stay. Whenever I requested towels, staff would tell me they were not assigned to my area and that I needed to contact the front desk. Unfortunately, the front desk rarely answered calls, and when I was finally able to reach someone, it took a long time for assistance to arrive. My room door was opened while I was in the shower. Additionally, I informed the excursions staff that I was booked through Expedia, but my Expedia points were never applied. Overall, the lack of responsiveness, poor communication, and unresolved maintenance issues made for a frustrating experience."

"Another wonderful stay at Coco! Rooms are clean and comfy, staff is excellent and the location is fantastic. The Seven Mile Beach is the best in the world!"